Technical Specialist Job at KEYSTONE COMMUNICATIONS in Williamsport

Job Summary

Keystone Communications is looking for a Technical Specialist to provide our customers with fast and useful technical support within SLA parameters. In addition, the Technical Specialist will be a contributor who is responsible for on-site installation, maintenance, and repair of customers' systems and components; including hardware, electronic equipment, networking products, software, operating systems, and wiring. This individual will be the primary technical interface to customers for the coordination of hardware and/or software support and delivery of operational services as required by the customer. The ideal candidate will have top-notch technical skills and experience, a professional manner, and excellent communication skills. Prior to electronics and/or mechanical skills are preferred.

Responsibilities

• Installing, servicing, and integrating a variety of low voltage systems to include Intrusion Alarms, Nurse Call System, Video Surveillance, Access Control, Data Networks, and more
• Performs maintenance on equipment applying basic repair techniques and relying on service manual instructions and pre-established guidelines to perform repairs
• Responds to request for emergency repairs and follows through with timely service
• Ability to answer basic customer inquiries after being trained by the company
• Manage updates to customers’ systems
• Initiates requests for required equipment, parts, and supplies
• Ensures the completion of associated paperwork and records
• Develops good working relationships with customers
• Other office and field duties as defined by management

Requirements and Qualifications

· Prior experience with network cabling and termination

· Prior experience with low voltage communication systems is encouraged

· Prior experience with Microsoft Office

· Strong organizational skills, including impeccable attention to detail and follow-up

· Effective oral and written communication skills. Additionally, the ability to relay technical information to clients in an understandable and meaningful manner

· Resourceful and able to solve problems quickly

· Ability to multi-task in a fast-paced, high-pressure environment

· Ability to work both independently, while also understanding when to ask for assistance

· Ability to present a professional appearance at all times

· Considerate of fellow employees and customers, along with a strong customer focus

· Enthusiastic, Positive Attitude

· Ability to accurately complete all required paperwork in a timely manner

· Intermediate to Advanced computer skills

· Has highly developed time management skills. Our clients appreciate the quality of our work, but also the efficiency in performing our duties