Cyborgwave

Cyborgwave is hiring: Technical Writer in Columbus

Cyborgwave, Columbus, OH, United States

Job Description

Client& & - State of Ohio

ID - 747175

Please make sure all applicants submit a one-page writing example.

** Will be required to be onsite at 1980 West Broad St, Columbus, minimum of 3 days a week.

This position will be responsible for understanding and providing documentation for projects within the Division of Information Technology.

•& Develop, enhance and maintain documentation of IT projects, including process documentation, reports, user manuals, and other materials requested by project teams.

•& Review and prioritize documentation service requests.

•& Research problems before approaching Manager or Team Lead for assistance.

•& Develop options and recommendations to assist documentation to team members for resolving issues.

•& Maintain documentation and documentation libraries.

•& Identify, create, revise and maintain documentation and templates.

•& Communicate and work with customers and other Client personnel as necessary.

•& Work with Team members to enhance their understanding of process documentation.

•& Identify and make recommendations around documentation and templates needed.

•& Communicate accurate and useful status updates.

•& Manage and report time spent on all work activities.

•& Follow quality standards.

•& Able to work in team environment.

•& Complete assigned tasks.

•& Strong communication skills – both written and spoken.

Experience:

•& Experience defining and creating process documentation.

•& Experience in maintaining document libraries.

•& Experience in developing business processes.

•& Ability to work in a fast-paced environment.

•& Ability to document procedures in logical sequence.

•& Experience in working with both internal and external customers.

•& Excellent organizational skills.

•& Ability to collaborate with supporting resources across business units.

Required Skills:

•& 2-year college degree or equivalent of relevant experience.

•& Excellent communication skills; have excellent professional oral and written skills.

•& Ability to build solid business relationships in an emerging environment.

Desired Skills:

•& Exposure to ServiceNow ticketing system a plus.& &

•& Two years technical documentation writing experience.

•& Demonstrated experience using graphics, pictures, charts and other visual means to convey important information to desired audience.