Cynet Systems
Senior Technical Writer Job at Cynet Systems in Charlottesville
Cynet Systems, Charlottesville, VA, United States
Job Description:
Responsibilities:
Responsibilities:
- Prepare, review, revise, and maintain documentation in the form of user guides, integration guides, developer guides, in-platform instructions, installation/configuration instructions, system operations, policies, and standards.
- Prepare, review, revise, and maintain end-user resources and educational materials, including videos, demos, tutorials, training materials, in-depth user guides, general & technical overviews, FAQs, and in-product help documentation.
- Review and edit previously written policies, standards, and manuals for consistency, conforming to existing styles where necessary, while recommending and implementing changes to more efficiently update content with future changes.
- Collaborate with internal organizational teams, including IT Project Teams, IT Engineering, IT Support Services, System Management, and subject matter experts.
- Gather and analyze technical and process information from various sources to document new or changing system functionality.
- Write, format, edit, review, and proof procedural and technical information for technical and non-technical users.
- ssist in planning, scheduling, and tracking documentation work to meet system launch dates and end-user deliverables.
- Maintain a library of application documentation, cataloging it for internal and/or external use.
- Create, publish, and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent "look and feel.
- Test both the product and its documentation for accuracy and consistency.
- Write software documentation from technical specifications, discussions with developers, and hands-on experimentation.
- The ideal candidate has technical acumen, demonstrably strong communication and writing skills, and can effectively interact with developers, data analysts, systems analysts, and project leads.
- Experience making complex ideas understandable.
- 5-8 years of professional work experience in technical documentation.
- Experience in creating documentation for audiences with different levels of technical skill.
- Excellent writing, editing, and communication skills.
- Experience creating graphics to more clearly communicate workflow processes and abstract topics.
- bility to write clearly and succinctly for multiple audiences using either formal or more casual tones.
- Excellent work ethic and strong intellectual curiosity.
- bility to work quickly, and efficiently, and multi-task.
- Desire and ability to innovate and improve upon current processes.
- Track record of effective collaboration.
- bility to thrive, without much oversight, in a constantly changing environment. Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly.
- Experience working with Subject Matter Experts (SMEs) both in-person and remotely.
- Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.
- proactive and open-minded attitude to resolving problems and delivering results.
- Preferred: Prior experience working within IT Development, SaaS, or web-based technology environment.
- Bonus: Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.