End User Support Specialist Job at New York City School Construction Authority i
New York City School Construction Authority, Long Island City, NY, United States
Build your career while building NYC schools!
The Information Technology Division manages the technology infrastructure which supports business operations: including personal computers, laptops, servers, printers, the internal network which connects them all, telephones, smartphones, and conference room equipment. By providing direct support to end users via the IT Service Desk, onsite office and jobsite support, and Training Classes IT supports application software (purchased such as Oracle, Primavera, Microsoft, and custom-written applications such as ORCMS, PTS, IEH, etc.).
Job Description Summary
The End User Support Specialist reports to a designated supervisor/manager and is responsible for the design, installation and operation of information systems required to meet Authority operational needs.
Job Description
Responsibilities include:
- Recommends appropriate hardware to create viable local area telecommunications networks and systems.
- Plans and tests computers and telecommunication equipment for compatibility and performance before incorporating into systems.
- Participates in the selection and installation of various systems.
- Performs appropriate maintenance on equipment.
- Assists in designing security features to safeguard computer hardware, software and telecommunications equipment.
- Reviews vouchers for accuracy and cost effectiveness; recommends whether payment should be authorized.
- May plan, monitor and review the work performed by designated staff.
- Performs related tasks.
Civil Service Classification: Competitive
Salary:
- Appointment Rate: $75,252
- Incumbent Rate: $86,540
Subject to the provisions of the Collective Bargaining Agreement, the appointment rate for any newly hired employee, or employees with less than two years of active City or SCA service, shall be 15% less than the applicable incumbent rate.
Education
Baccalaureate: Computer Sciences or related field
Certifications (if required)
Work Experience
Two years of full time experience in systems operations, telecommunications, design or development; one year must have been in an administrative or supervisory capacity or a satisfactory combination of education and experience.
The New York City School Construction Authority (NYCSCA) is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. In addition, the NYCSCA will provide reasonable accommodations for qualified individuals with disabilities.
We offer excellent benefits including:
* Medical (100% employer paid for basic coverage available)
* Prescription drug option
* Dental and Vision coverage
* NYC Qualified Pension Plan
* Optional Retirement Savings Plans including 401K, 457 and IRA options
* Transit Check Program
* Public Loan Forgiveness Program
* Competitive paid time off (PTO) benefits
The SCA is interested in qualified candidates who are eligible to work in the United States. The SCA is not able to sponsor or take over sponsorship of an employment Visa at this time. We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees