Equipment Service Writer Job at City of Reno in Reno

Equipment Service Writer

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Class Title

Equipment Service Writer

Class Code

3540

Salary

$58,780.80 - $82,700.80 Annually

+ Definition

+ Benefits

Classification Description Summary

Under general supervision, coordinates and schedules the repair and servicing of City automotive vehicles and heavy construction equipment; interfaces with customers to resolve problems; writes repair orders, schedules work, and tracks recalls; files service bulletins; assigns jobs as they arrive; procures, receives, issues, and maintains an accurate inventory of parts for mechanics; and provides technical support to the mechanical repair staff and assigned supervisory or management staff.

Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Assign jobs to appropriate staff as they arrive.

Coordinate and schedule the repair and servicing of City automotive vehicles and heavy construction equipment.

Interface with customers to resolve problems; write repair orders, schedule work, and track recalls; file service bulletins.

Prepare the monthly schedule for the preventative maintenance program by scheduling vehicles for service based on the vehicles' previous usage and maintenance manual recommendation and the annual schedule.

Inform departments when their vehicles are scheduled for servicing and make reminder calls as needed.

Record work service requests on malfunctioning vehicles to ensure the receipt of all pertinent information from the vehicle operator.

Receive verbal complaints regarding vehicles and determine whether vehicle must be repaired immediately or at the next scheduled maintenance servicing.

Assist supervisor in answering telephone and radio calls, transporting vehicles for servicing, and initiating repair orders for shop work; may inspect work completed by outside vendors.

Make and assign spare vehicle keys.

Receive, stock and issue various parts, materials, supplies, tools and equipment; verify and inspect incoming shipments for appropriate quantity and quality; sign for items as appropriate.

Obtain price quotes for parts and supplies, prepare bids and order parts from vendors; ensure compliance with general contract guidelines; prioritize and expedite orders.

Obtain and fill customer orders; deliver stock items as appropriate; answer questions regarding product information including use and safety of products, handling and disposal and ordering procedures.

Maintain detailed vendor files and records of parts supply transactions; log returned parts for credit due; prepare various reports relating to parts issuance, receipts, work orders and billing information.

Perform data entry including transfers, corrections and warranty transactions; log parts issued and post work orders into computer; retrieve information to assist in locating parts and supplies.

Assist technical staff in determining accurate parts applications for assigned projects; place telephone orders for stock and special items; research parts manuals and technical publications.

Conduct a periodic inventory of stock items; maintain proper stock levels by ordering supplies and parts on a daily basis.

Perform a variety of clerical support activities including answering the telephone, typing forms and correspondence, and fleet data entry.

Maintain the warehouse in a clean and orderly manner.

Maintain accurate and detailed records, parts inventory and service files; prepare reports as requested.

Assist in the maintenance and cleanliness of the shop and surrounding work area; dispose of waste, oils and chemicals according to established safety procedures and guidelines.

Perform related duties as required.

Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Basic operations, services, and activities of an equipment maintenance and repair program.

Methods, techniques, materials, and tools used in the routine and preventive maintenance of various light and heavy vehicles and equipment.

Principles and practices of vehicle safety inspections.

Principles and practices of warehousing and inventory control.

Basic operations of a parts warehouse.

Principle and procedures of record keeping.

Office procedures, methods, and equipment including computers.

Principles of business letter writing and basic report preparation.

Basic mathematical principles.

Ability to:

Organize, stock, issue and deliver supplies and equipment.

Conduct periodic inventory of parts and supplies.

Assist technical staff in determining accurate parts.

Maintain accurate records and prepare reports.

Perform simple arithmetic computations.

Respond to requests and inquiries from City personnel.

Work independently in the absence of supervision.

Understand and follow oral and written instructions.

Learn and apply new information and skills.

Work in a team based environment to achieve common goals.

Coordinate multiple projects and complex tasks simultaneously.

Meet the physical requirements to safely and effectively perform the assigned duties.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Equivalent to the completion of the twelfth grade.

Experience:

Two years scheduling repairs in a service center preferred.

License or Certificate:

Possession of an appropriate, valid driver's license.

Supplemental Information

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a warehouse setting; exposure to noise, grease, smoke, fumes, and gases; work at heights on scaffolding and ladders; work and/or walk on various types of surfaces including slippery or uneven surfaces; works near moving mechanical parts.

Physical: Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; frequently stoop, bend, kneel, crouch, crawl, climb, reach, and twist; push, pull, lift, and/or carry moderate to heavy amounts of weights; operate assigned equipment and vehicles; extensive use of computer keyboard; verbally communicate to exchange information.

Other Requirements

Local 39 Non-Supervisory

G22

Last Update: 08/2019

JD 11/2018

Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

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