Cold Springs RV is hiring: RV Service Writer/Advisor Wanted in Weare

RV Service Writer/Advisor Wanted

If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience with incentives.

Education and/or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

Benefits

Health Insurance

Dental

Vision

401K Match

Employee discount

AFLAC products

Paid vacation

Birthday off.

About Us

We are a family owned and operated dealership since 1978. We offer a great work environment for growth and we strongly believe in promoting from within.