Sr. Program Manager, Customer Communications

Job CategoryOperations & Business SupportLocationPALO ALTO, CaliforniaReq. ID230603Job TypeFull-timeWhat to ExpectTesla is a pioneer in the electric vehicle and sustainable energy sector, leading the charge in revolutionizing transportation and power generation. We are a dynamic global company with a singular mission: to accelerate the world's transition to sustainable energy. Our NA Sales & Delivery Operations team is instrumental in driving this mission forward by continually improving our sales processes, optimizing operations, and expanding our customer base. Tesla is experiencing unprecedented growth and expansion. In the coming months and years, we will ramp up production at our factories, introduce new vehicle models, and extend our presence to global markets. To keep pace with this rapid evolution, we are searching for individuals with exceptional abilities to challenge conventional thinking and ignite innovation. The Sr. Program Manager, Customer Communications is a dynamic role supporting the NA Sales Operations team and specifically focusing on customer-facing systems and communications. You will interpret the needs of the business, identify optimal solutions to solve for these needs and partner with our product teams to build effective solutions. You'll exercise creative problem solving, identifying, and resolving system bugs, managing escalations resulting from systemic breakdowns, and developing robust long-term solutions that drive our rapidly scaling sales organization. In this role you'll have a unique opportunity to be a steward for the NA Sales Operations organization and build relationships to benefit the growth of the business. What You’ll DoDevelop improved customer-facing tools and own roadmap timelines and perform physical process reviews and time studies Keep stakeholders updated in real-time to any operational impacts. Perform alignment reviews with key stakeholders, market leaders, product managers and global partners Be a fierce advocate for NA business needs with a keen eye on process simplification Host user interviews and feedback sessions. Project requirements grooming, ticket creation, stage and post release testing Leverage your acute business acumen to uncover new opportunities and reveal invaluable data insights and collaborate closely with cross-functional teams and external partners to propel project momentum Draft and release project update and release notes and ensure field has clear information acting as the main point of contact for the field on sales systems questions and concerns What You’ll Bring2+ years in project/operations/product management  Bachelor's Degree in Management-related field (e.g., Business Administration, Communications or Computer Science) or equivalent experience Advanced in MS Excel and MS Suite (SQL and data visualization tools like Tableau a plus) Preferred Skills: Familiarity with JIRA, Confluence, and data analytics Strong English written and verbal skills