UX Operations Manager

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a UX Operations Manager to work in FCAT (Fidelity Center for Applied Technology) in Boston, MA!

The team

This team in FCAT currently has 6 plus ongoing workstreams focused on a variety of AI models, behavioral economics, UX, user testing; with so many moving parts the project needs a vision-driven operations manager who can support these efforts and deliverables.

This work requires the ability to quickly shift gears between desirability, feasibility, and viability being able to both understand the goals and manage these multiple workstreams into an integrated experience.

The Expertise You Have

• 5 years of experience working within a UX design team or FinTech development team
• Enjoys structuring multiple workstreams to accomplish complex problem solving in an ambiguous environment
• Experience leading competitive analyses, creating user stories, defining product differentiation, collaborating on market sizing studies
• Strong communicator and product advocate with experience pitching to leadership and funding teams
• Quick learner and curiosity to understand emerging technologies impact on people's daily lives
• An observer of social trends, economic and technological paradigm shifts and design directions.

The Value You Deliver

• Develop and execute product roadmaps and launch plans
• Comfortable working closely with cross-functional teams and plugging information vacuums that exist between them
• Practice foresight in understanding which stakeholders need to be connected to achieve product goals
• Continually infuse the voice of users across program decisions
• Remain attuned to the competitive landscape, staying current on research for customer needs and trends
• Support defining project requirements, user stories, success metrics and acceptance criteria
• Help drive a team-wide commitment to the larger product vision at every turn
• Be curious about social trends, technology and the economy

The hourly pay rate range for this position is $70.00-75.00 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.

Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity TalentSource's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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