Marketing Coordinator, Monterey Plaza Hotel & Spa

The Monterey Plaza Hotel & Spa is a luxury property. This 280 room property has four penthouse suites, over 22,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners, Coastal Kitchen, Lobby Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options. Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundried. The Monterey Plaza is the only property consistently ranked No. 1 for both business and leisure by Trip Advisor in Monterey.

We are seeking a Marketing Coordinator to join our outstanding team.

The Marketing Coordinator is responsible for the execution of marketing tasks and strategies, which encompasses marketing, communications, promotions, advertising, social media, and public relations activities as needed to enhance the property's success. This effort includes the execution and implementation of sales and marketing initiatives in addition to market research and communications as outlined in the annual business plan. The Marketing Coordinator represents the hotel in a manner that enhances the reputation of the department and the hotel within the local community and industry.

ESSENTIAL FUNCTIONS

• Completes critical administrative responsibilities. For example, they are responsible for maintaining hotel presence on web and social media sites in a professional manner and according to brand standards. Maintains accurate information on all property channels.
• Facilitates changes as necessary utilizing appropriate procedures and protocols in coordination with the Director of Sales & Marketing, Managing Director, and Woodside Hospitality Group's Marketing department.
• Provides research, materials in a timely and conscientious manner as required or upon request. Identifies resources and vendors for media purchases and advertising, promotional materials and special events.
• Responds to guest inquiries and social media comments according to established protocols. Monitors results and trends and reports to the Director of Sales & Marketing.
• Coordinates and assists all divisions in executing advertising. Schedules and calendars promotions, email blasts, seasonal events, changes, and projects as required.
• Ensures image advertising and social media consistently represents the property based on approved brand book guidelines with consistent messaging. Ensures consistency and quality in all print, direct mail, social media and advertising materials.
• Responsible for the implementation of internal and external communications concerning promotions and special events.
• Assists People & Culture with production of on brand associate communication pieces for social media accounts, internal promotions and other projects as requested. Ensures image integrity and brand consistency.
• Communicates the public relations effort. Coordinates media interest and visits, ensures regular contact with target media and responds timely to media requests. Creates and develops press releases in conjunction with Woodside Hospitality Group Marketing department and approved third-party agencies.
• Communicates accurate and timely information throughout the hotel as relevant. Distributes updates and ensures all on a need-to-know basis are appropriately informed in a timely manner.
• Reports regularly to the Director of Sales & Marketing. Participates in departmental meetings with other members of the department and the hotel's management team.
• Maintains a cooperative and professional work relationship within the division, all auxiliary hotel operations and third parties that have an impact on the department to include: outlets, maintenance, housekeeping, catering, sales, marketing, public relations, accounting, reservations, front desk, and purchasing to deliver exceptional guest service to a 4-Star standard.
• Observes all safety protocols and holds others accountable to hotel and departmental safety standards and procedures. Maintains clean and well-organized outlets in the interest of health and safety. Watches for and takes corrective measures against any hazards, which pose a safety concern to our associates or guests.
• Completes other duties, tasks and projects as assigned.

This job description has not been designed to cover or contain a comprehensive listing of all of the activities, duties or responsibilities that are required of an associate for this job. Further, duties, responsibilities and activities may change at any time with, or without, notice.

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all associates are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the Hotel facilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A team player and solution oriented
• Able to work in a busy and demanding environment
• Must have a flexible work schedule, including ability to work on evenings and weekends, based on business levels
• Excellent time management skills, the ability to build rapport with others, and communicate according to Forbes 4-Star and hotel brand standards verbally and in written form.
• Ability to type 60 wpm, strong working knowledge of MS Office programs, such as Excel, Word, and Outlook is necessary
• Ability to alphabetize correctly and maintain paperwork, files and reports in an organized and comprehensive manner
• Reads writes and speaks English fluently
• Ability to multi-task, prioritize and manage time well so as to productively and efficiently accomplish work tasks
• Operate with the highest ethical standards and able to maintain confidentiality of work
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Knowledgeable of third party liability
• Excellent communication skills, both written and verbal and strong organizational skills
• Able to communicate effectively with guests and other team members
• Meets legal age requirements for the position

EDUCATION and/or EXPERIENCE

Two years of previous relevant experience within hospitality or an equivalent industry is required. A strong knowledge of service standards, good communication and interpersonal skills needed. Self-motivated and driven. Working knowledge of MS Office products, accurate typing and good proofreading skills required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, stand, walk, and talk or hear. The associate frequently is required to use hands to finger, handle, or feel; reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position operates in an office environment that may be noisy and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The associate may be exposed to outdoor temperatures and weather conditions.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE

The pay scale for this position is $30.00 per hour. This is the pay rate for this position that the Hotel reasonably expects to pay.

Monterey Plaza Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American's With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.