Account Director | Personalized Content Team

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world. 

JOB PURPOSE

We don’t believe in siloed teams – content, technology, media and data overlap in all roles.

As an Account Director you will represent DEPT® to our clients and will be responsible for building strong relationships with clients at all levels including strategic input and overseeing the delivery of a wide variety of substantial integrated campaigns. You will also be overseeing different work streams to ensure efficient, accurate, and smooth delivery between all teams. You will required to manage client briefs from start to finish, planning, assigning and reviewing creative and managing the overall agency workload in partnership with the client services and the wider account leadership team.

We need someone who understands our client’s customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers’ attention and have at best a couple of seconds to inspire some sort of interaction. We also want you to spot areas of improvement and adapt the processes and ways of working to address these. Therefore, you must be a great team player with strong interpersonal skills. You will be highly organized, with a strong attention to detail and great time management skills, being able to juggle several projects and priorities at once at different stages of the process. You will be able to work under pressure and meet deadlines with ease and efficiency. 

You are ambitious with the ability to think strategically, contribute something new to the agency and be a strong communicator with tenacity to learn and deliver. You will also have the opportunity to impact the growth of this fast growing ambitious company with real prospects to grow the job with the success around you. Equally, experience with delivering commercial success in an agency model is important. 

This role will require occasional visits to the client site that is located in the Menlo Park area.

KEY RESPONSIBILITIES

The role of an Account Director is exciting, varied and constantly evolving. In this role, you will:

• Ensure delivery of work is to the highest possible standard in a timely manner that is aligned with budgets.
• Ensure constant innovation across all deliverables
• Coordinate a dedicated account team to ensure optimal customer and project support
• To oversee the client contract, to proactively manage the account and resources to maximize profitability. To be responsible for cost and pipeline management.
• Full budget and profitability responsibility, proactively and strategically develop the relationship with our clients
• Work with our expert teams to develop customized solutions for project implementation
• Ensure the right DEPT® team is in place to deliver, high standards are maintained and adding value wherever possible. Ensure success criteria are met and projects are delivered to time and to budget.
• Lead, line-manage, motivate and inspire your team
• Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotions or salary increments
• Interview candidates and hire resources
• Develop annual strategies, identifying priorities for the year; internal and external
• Oversee, project manage and work with teams to develop brilliant digital content (creative, production)
• Contribute to our creative process by sharing your ideas and experience
• Build a full understanding of the clients’ business, strategies, objectives, brand,
audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser.
• Build excellent working relationships with key clients – regular meetings, planning, briefing, evaluation
• Ensure a good knowledge of all DEPT® products and services and actively promote them to clients
• Hold key new business development responsibilities, working with others in the team to proactively seek new opportunities for the business. Writing proposals and creative treatment. Contributing to winning new business.

SKILLS AND PREVIOUS EXPERIENCE 

Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below.

• Have extensive, professional experience in roles involving account management and strategic planning, ideally in an agency environment, and have experience in an international context
• Extensive professional experience in managing projects with seven-figure annual budgets in creative production
• Grasp complex correlations quickly and holistically; you are open, communicative and see the big picture
• Are characterized by a structured, analytical and independent way of working
• Experience delivering broad range of multi-channel marketing communications including digital and direct
• Experience working on a global brand
• Confident with both brand and conversion/direct-response campaigns
• Experience leading, motivating and coaching team members
• A great team player and team building skills
• People management / leadership skills
• Resource management skills and ability to handle complex / sensitive issues
• Strong client relationship management skills
• Brilliant written and verbal communication skills as well as excellent presentation skills
• Advanced problem-solving skills
• Ability to communicate effectively with a team giving guidance and feedback.
• Excellent planning and organizational skills, with a high attention to detail
• Excellent negotiator with good networking ability
• Ability to forecast, reconcile and monitor client revenue and profitability
• Ability to estimate, manage, monitor and reconcile client out-of-pocket funds
• Strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
• Ability to manage and develop client and supplier relationships
• Ability to commercially manage budgets
• Keep a grasp on all projects across the team, ensuring the larger team’s work is in scope 
• Knowledge of the services, deliverables, performance and fees section of the SOW, ensuring team is compliant
• Proven business development experience and success

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

The anticipated salary range for this position is $120,000 – $160,000. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. 

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote