Communications Manager (Field/Internal)

Communications Manager (Field/Internal) Req ID: 47011 Job Category: Marketing/Communications Location: Cleveland, Ohio, OH, US, 44060 Workplace Type: Hybrid At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Summary: The Field Communications Manager is responsible for internal communications content strategy and creation for the STERIS Healthcare North American Commercial organization. The position enhances internal stakeholders' understanding of the company's priorities, key initiatives, culture, and business strategy. The individual works closely with senior leadership, human resources, sales, service, and shared services departments. This individual is passionate about strategic and creative communications to drive employee engagement. Core responsibilities include using communications channels, strategies, and technologies to help the field organization stay informed of positive developments at STERIS, key strategies for success, challenges, and future strategic direction. The Field Communications Manager ensures the field-based Sales and Service teams are connected to the STERIS mission, culture and strategy, ultimately improving employee engagement and commercial success. This position is hybrid, based in our Mentor, OH Corporate office. What you will do as a Field Communications Manager: Internal Communications Strategy and Execution (60%) Defines and partners with senior-level Healthcare leadership to develop strategy for and lead implementation of internal communications for the North American Healthcare business segment Establishes a strong understanding of the commercial strategic direction and maintains a pulse on field-based strategy and culture to propose and deliver targeted internal communications Collaborates with business unit commercial leaders to support message direction, development, and implementation Partners with HR leaders to define the best approach and implement change communications strategies across several business units Leads the planning, directing and coordinating to drive Healthcare communication to inform, engage and inspire Associates around core values, business strategy, and priorities, while reinforcing STERIS's position as an industry leader Manages, defines and executes on communications in support of the Healthcare national commercial meeting Channel Strategy and Implementation (30%) Creates the strategy for and executes on a variety of communications channels to meet the needs of a diverse workforce, including hybrid, remote, digitally connected and deskless employees Leverages a variety of channel and adjusts communications appropriately, including electronic newsletters, video, digital signage, email, and social media Leads collaboration among field and business unit marketing teams to ensure alignment on communications channels Identifies and defines communications plan and calendar for Healthcare leadership Owns distribution strategy of communications; manages employee distribution lists and effectively leverages existing lists to ensure proper distribution of communications to targeted groups Utilizes VOC to develop communications best practices and adjust strategy; identifies methods to measure the effectiveness and satisfaction of communications efforts Partners with Corporate Communications and Healthcare Creative Services, maintains and communicates standards and processes for communications via internal channels - including standards for clarity, simplicity, style, and consistency as well as brand identity Continuous Improvement (10%)