Sr Strategic Program Manager, Sales Marketing and Global Services (SMGS) Ops

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud. The Transformation & Business Management team within the IDEAS (Insights, Data Engineering, Econometrics, Analytics, and Science) Organization is seeking an innovative, action-oriented Program Manager (PM) to drive strategic initiatives and programs across the IDEAS organization. The scope of this role includes partnering with a wide range of stakeholders to design, implement, communicate, measure and iterate on key global programs and initiatives. The PM should be well-versed in program/project management, organizational change management, and be able to maintain a high bar on quality of execution and deliverables.The ideal candidate learns quickly and easily adapts to change, is comfortable with ambiguity while working in a fast-paced environment, earns trust through performance and relationship building, and communicates with and is able to influence employees at all levels of the organization. The ideal candidate must be able to write extensive detail narratives to communicate strategic initiatives and changes to the greater organization. Cross-team coordination, excellent communication skills, the ability to collaborate and bring people together, and drive to results are essential.Key job responsibilities- Work with stakeholders to define program scope, assign responsibilities, identify appropriate resources needed, and develop milestones to ensure timely completion of programs.- Lead the writing of complex narratives coordinating with WW stakeholders- Create and maintain multiple, complex and concurrent program plans.- Oversee the change management needs required by program, in conjunction with supporting teams in field communications, executive communications, training, enablement, and content management.- Develop program materials, templates, documentation, and other assets.- Track and monitor progress, define key performance indicators or success metrics by program, and be able to report on status against program objectives.- Conduct program post-mortems, capture lessons learned, iterate and continuously improve program management practices and approaches for productivity and future planning.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.***Thank you for your interest in our open position! Per the Internal Transfers policy, informational meetings to learn more about this role should be requested directly with the Hiring Manager through the Amazon.jobs Internal site.***Basic qualifications- 7+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- 7+ years of experience managing, analyzing and communicating results to senior leadershipPreferred qualification - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- PMP- 5+ years of driving process improvements experience- Experience in Sales Operations or Sales StrategyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.