Senior Content Manager

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.A Hybrid working modelNow offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.What does a Senior Content Manager do at Hogarth?The Content Management organization at Hogarth is responsible for publishing creative assets, experiences, and critical digital content to our client websites and other platforms across the globe. A Senior Content Manager reports to the Senior Manager, Interactive Content Management and manages a team that works closely with both the Content Management organization and external teams to ensure all client interactive deliverables are completed accurately and on time. This includes ownership of the content management and publishing operations in support of our client’s product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system).Core responsibilities of a Senior Content Manager include managing team resources and performance, day-to-day content management tasks, cross-functional collaboration across the Marcom organization, leading projects or initiatives from the content management perspective, and maintaining full knowledge of an ever-changing set of tools and processes.(Note: This is a role focused on top-quality content production and publishing, with strong experience in managing a team and optimizing processes and productivity. It is not a content creation, design, or marketing job.)ResponsibilitiesOwn day-to-day content management operations and tasks in support of product launches, other marketing initiatives, and regular page maintenanceEnsure the quality of deliverables to clientCollaborate cross-functionally and proactively with internal and external teamsHigh attention to communication standards  Work with developer teams to plan page structures and agree upon project approachesLead multiple projects with the support of the teamManage a team of Content Managers and other individual contributors across multiple projects, taking responsibility for meeting deadlines, driving quality and accuracy, estimating project resourcing, and overall performance of the teamActively balance the work of multiple projects, assignments, and launches in a fast-paced, ever-evolving work environmentBuild strong partnerships and increase satisfaction with our client by providing support, intelligent recommendations, and operational efficiencies.Work within the content management org to improve documentation and trainingMaintain complete understanding of the complexities of CMS and other internal toolsTroubleshoot system issues as a part of the first line of defenseContribute to the evolution of internal platforms and processes by providing feedback on toolsets, UI, best practices, and workflow optimizationRequirementsA Bachelor’s degree or higher; preferably with a focus on marketing, design, or communication5+ years experience working on web production teams2+ years team and people management experienceExperience with localization and managing content for a global audience, using a CMSDeep knowledge of how content management and other related system processes workExperience working with a git client application (Tower, SourceTree, etc.) a plusKnowledge of HTML, XML, JSON, and enterprise CMSRecord of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnelDemonstrated success in business process improvement and re-engineeringDemonstrated experience in assessing and optimizing team resources and time commitments, with an eye to increasing productivity and reducing costsProven ability to manage ambiguity effectivelyExperience creating/managing internal tools a plusExcellent communication skills, and a demonstrated ability to work with others in an unpredictable environmentFlexible personality and schedule to deal with rapidly-changing, time-constrained launch schedulesHigh degree of ownership and accountabilityExcellent communication, collaboration, and diplomacy skillsMust be a self starter and have a positive, energetic approachAbility to balance multiple projects or assignmentsHighly detail-oriented, organized, and patientThe base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://www.wpp.com/en/careers/wellbeing/benefits-at-wpp-in-the-us for more details. Pay Range$50/hr-$66/hr#LI-DO1 #LI-HybridDiversity & InclusionHogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves.  We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging. We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.Please contact careers@hogarth.com if you need the job advert or form in another format.DataWe rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.