User Experience Researcher/Ops (Senior/Principal)
Fidelity Investments, Boston, MA, United States
Job Description:
User Experience Researcher
The Role
Fidelity Investments is looking for a User Experience Researcher with an operations focus who is passionate about their craft and improving employee digital experiences. As a member of the Digital Workplace Experience Chapter Area, you will keep the end user at the center of everything we do, ensuring we are delivering world-class digital end-to-end experiences for our associates and customers. You will sit with other designers and user researchers within the Digital Workplace Experience Chapter Area and be aligned to an interdisciplinary squad.
The Expertise and Skills You Bring
Experience
5-8 -years of UX or related experience is preferred
A degree in a related field such as in Human Factors, Human-Computer Interaction (HCI), User Experience, Usability Engineering, Experimental Psychology or related field, or equivalent education and related training / certification
Experience working on agile teams delivering value in digital products preferred
Financial or similar industry experience desired.
Experience with user-centered design research methodologies and rapid ideation processes such as Lean XD, Design Sprints and Agile methodologies.
Experience with UXops preferred
Skills
Deep familiarity with executing a variety of qualitative and quantitative research methods such as interviews, surveys, usability testing, task analysis, contextual inquires, ethnographic studies, & card sorting.
Ability to craft, evaluate and evolve user models (personas, scenarios, profiles).
Ability to perform heuristic evaluation, accessibility reviews and testing of applications and make concrete recommendations for improving their usability.
Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives
Creates and develops post project executive summaries, retrospectives and project follow-ups
A foundation of development knowledge, both web and mobile
Partnering with other user researchers and designers to understand the customer problems to tackle
Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
An unwavering curiosity to ask why
Knowledge of change management preferred
UX Researchers typically:
Lead definition of the research work and deliver business outcomes across multiple product teams, with minimal guidance and coaching
Plan, execute and analyze user research studies with the ability to flexibly scale them across desktop and mobile devices.
Collaborate with stakeholders to define & refine research objectives and ensure alignment with strategic, business and user goals.
Work closely with UX strategists, designers and fellow researchers to provide research expertise and support during workshops and ongoing UX activities.
Interpret qualitative and quantitative data from web analytics, user research data, trends and patterns to create actionable recommendations at project and portfolio level.
Provide rapid prototyping support to communicate concepts/designs recommendations based on research conducted.
Synthesize research data, summarize findings & present results to management and project teams for both strategic and project level insight.
Partner with the product owner to help inform product strategy
Work across the organization to drive consistent customer experiences
Contribute to the culture of the Digital Workplace Experience Chapter Area (user research & UXD)
Provide research and product thought leadership
Manages administrative responsibilities on UXR tools/platforms including Qualtrics, SharePoint, Confluence, Jira, Dovetail and others.
Supports UX team needs including participant management, data storage, privacy and legal standards, research template library and upskilling.
The Team
As a member of the Digital Workplace team within Enterprise Technology, you will be working in a collaborative, dynamic, and creative environment at Fidelity Investments. You will have the opportunity to be immersed in work across the organization, engage with and influence leaders, while solving some of Fidelity's most critical business issues.
The vision of Digital Workplace is to ensure associates have the right digital tools, training, and support to do their best work. We will do this by owning the associate digital experience for the firm, focusing on capabilities (rather than on tools and vendors), using a test-and-learn approach, designing more effective rollout and adoption experiences, and paying close attention to every detail in the "last mile."
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
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