Logo
Critical Mass

Senior Content Author

Critical Mass, San Jose, CA


The Senior Content Author (SCA) is responsible for designing components and providing support to web applications. The SCA is able to work independently, assuming ownership for the design and authoring of simple and complex web sites. The SCA should also be able to provide estimates for their tasks and assume ownership for these estimates. The SCA works with web applications and a variety of front-end technologies including HTML5, CSS and JavaScript, and is comfortable with content management systems, preferably AEM.

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

You Will:
  • Build web applications that follow the latest web standards and conforms with leading-edge front-end technologies, using the components implemented by the Development team
  • Work closely with Creative, Business, Technology and QA teams to ensure the technology will be functional and meet performance targets on all web platforms (mobile, desktop)
  • Help oversee and test the development of components
  • Implement user and business requirements which are composed of multiple authoring activities
  • Maintain up-to-date and complete documentation on projects as dictated by the capability's guidelines and best practices
  • Debug or troubleshoot complex issues in existing web applications
  • Proactively provide feedback on policies and procedures when an opportunity for improvement exists

You Have:
  • At least 3-4 years of experience working with content management systems (AEM, Sitecore, TeamSite)
  • Excellent understanding of content management systems and its components/templates
  • Knowledge of Cross-browser and Responsive development
  • Basic work experience on Front-End technologies (e.g. HTML, CSS, JavaScript)
  • Basic knowledge of pre-processed CSS styling (SASS, LESS)
  • Fluency with data transfer formats and protocols popular in web applications (eg. JSON, XML, HTTP)
  • Experience building proof of concept prototypes
  • Experience integrating a web solution based on a Content Management System
  • Experience troubleshooting, debugging, and doing root cause analysis of web applications issue
  • Ability to work cooperatively with others across the organization to achieve shared objectives.

What We Offer
  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, wellness days, and flex days
  • Six free therapy sessions through Therify
  • Access to online services for families and new parents
  • Hybrid work options
  • Extensive winter holiday office closures
  • Summer Fridays (off at 3:00 PM local time every Friday)
  • Diversity and Inclusion Board with 12 affinity groups
  • Funding towards internal learning and development
  • Enterprise-wide employee discounts


Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to [redacted].

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx