Senior Design Program Manager, Prime Video

Are you interested in shaping the future of entertainment? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is changing the way people watch movies and TV. From one service, we’re delivering versatile ways to watch hundreds of thousands of movies, TV series, and live events on the web, mobile, and TV. Our service is available in more than 200 territories globally, and we’re just getting started.The Amazon Prime Video UX team is seeking a self-motivated, ownership-minded, and nimble Senior Design Program Manager to be a force-multiplier for our UX Design & Research team, amplifying our efforts and impact. We design innovative experiences allowing customers around the world to discover, purchase, and watch the latest digital video content live and on demand.You will collaborate closely with designers, researchers, engineers, product managers, and other program managers leading projects throughout the planning, design, and development cycle. Your emphasis will be on planning and prioritization of design deliverables, resource management, schedule tracking, mitigating project risks, and collaborating with design leadership to deliver innovative solutions across workstreams. You will be a key part of a UX Design and Research team collaborating across all aspects of the Prime Video service. Come build the future of entertainment with us!Key job responsibilities* Partner with UX leadership in key project decision-making, including: requirements gathering, scheduling, design roadmap management, resource allocation, and coordination of teams and reviews* Program manage key Design projects* Lead design delivery by managing team backlogs and removing obstacles, coordinating reviews with stakeholders and leadership, communicating team status, and empowering designers to own their timelines* Act as a bridge between UX, Engineering, and Product Management (PM) teams and other cross functional team members, connecting various groups and making sure interdependencies are understood and planned for* Anticipate bottlenecks, provide escalation management, and balance the customer needs versus business goals and technical constraints* Implement durable and repeatable processes and tools to help us prioritize, plan and manage multiple parallel projects across the team and our stakeholders* Standardize, socialize, and continuously improve our user-centered design process* Enable creative solutions by leveraging design acumen, high judgement, and knowledge of business and customer experience best practices* Define success metrics and be responsible for ensuring their implementation for all our work* Promote a sense of transparency, visibility, and community among our team* Navigate and prioritize evolving initiatives in a fast-paced environmentAbout the teamPrime Video’s vision is to be the world’s most loved premium video service, and in doing so to become the default entertainment hub, globally for customers. The PV User Experience (PVUX) team’s role is to reduce complexity and design fun, easy-to-use apps, where customers love to watch our content. Basic qualifications- 5+ years of program management experiencePreferred qualification - Background working in a collaborative multi-disciplinary UX and product team- Excellent communication, presentation, and storytelling skills- Understanding of UX design and software development- Ability to identify and mitigate risk on projects- Experience working with distributed teams, across multiple time zonesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.