Sr. Digital Program Manager - Work Allocation and Efficiency, Prime Video

Description How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us! Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. We are searching for a Sr. Digital Program Manager for Work Allocation and Efficiency, who can hold a leadership position in building strategic partnership with ops, program and product teams, be passionate about processes and innovation, and navigate a complex environment with both business and technical aspects. This role demands a high capacity to Learn and Be Curious, Earn Trust, Have Backbone; Disagree & Commit, Think Big, Dive Deep and Deliver Results in order to continually adapt to the fast-moving environment and to drive efficiency and simplification for global customers. In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon, external executive teams, and technical teams from both sides. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, please consider this role on the Prime Video Content Management Team. Key job responsibilities Be the subject matter expert of your assigned program Define program value propositions, advantages, and limitations Be the liaison between Business Analysts, Operations and Program Manager to develop solutions focused on work allocation and ops efficiency measurement. Collaborate with BI resources to develop a metrics dashboard for the various programs to monitor impact and drive improvements. Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi task based on severity level and strong business judgement Identify and investigate data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams Have a passion for continuously improving the customer experience Be a creative problem solver who always thinks critically about next steps Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment A day in the life This position can be located in Seattle (WA) or Culver City (CA). Basic Qualifications 5+ years of experience working with large global organizations as a Program Manager, Product Manager, Digital Supply Chain Manager, or similar role 5+ years of experience using MS Excel, including the ability to create pivot tables, use VLookups, and charts 3+ years of communicating program/project status to executive-level leadership Experience leading cross-functional teams to deliver products and projects on tight deadlines Bachelor’s degree or 3+ years of equivalent professional experience Preferred Qualifications Experience in Supply Chain, Operational Management, or Program Management within large global organizations Demonstrated ability to work cross-functionally with engineering, design, and operations counterparts to deliver meaningful customer experiences Advanced skills and experience with SQL, Excel and Access, or similar database Ability to understand customers and their behavior in order to drive new feature development Exceptional interpersonal and communication skills, including strong writing and speaking skills Experience managing, analyzing, presenting, and communicating relevant results to senior management Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required Strong attention to detail, end-to-end ownership, and driving results Clear verbal/written communication, including an ability to effectively communicate with diverse audiences, and both business and technical teams Experience coordinating complex program development cycles Must be able to think creatively, deal with ambiguity, and manage changing and competing priorities Be self-driven, and show ability to deliver on ambiguous projects with incomplete or imperfect data Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $245,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.