JLL is hiring: Community Manager in Washington

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Community Manager ’s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space. The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position will manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral. Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client. JOB DUTIES App Implementation and Management Partner with app developer to design and implement property-wide app Supervise app implementation and ensure deadlines are met Provide content and feedback to app developer in a timely manner Give status updates for app development to XM Corporate staff and client on a specified cadence Review building app often for brand consistency Create and maintain app content in-line with luxury brand standards Market and promote app usage among tenants, residents, guests, etc. Tenant Engagement Create property programming with the goal of creating a property-wide sense of inclusion and community Maintain property programming budget Manage and schedule building amenities (i.e., conference space, rooftop terrace, tenant lounge, etc.) Curate unique and worthwhile activations in public and private event space in conjunction with onsite retailers Plan special events for meetings and events occurring at the property for clients and tenants Assist property management team in creating welcome collateral and events for new tenants Respond to in-person, phone and email requests from tenants and assist in providing guidance and information to tenants in a timely manner Manage property social media sites Design and copywrite internal marketing messaging and collateral for property programming and events including digital and printed communications Act as a building ambassador and engage tenants to participate in building programming Plan robust program within property budget Negotiate contracts with area vendors for best price, product and service Work with Experience Management corporate team to grow a local Preferred Vendor list Stay current on knowledge of local events and cultural attractions Handle other concierge-related requests, as needed Complete other reports, duties, meetings TBD Contract File Administration: Keep up to date status of all contracts for events, preferred vendors, non-preferred vendors, etc. Distribute inner office memos as directed Coordinate appropriate labor for all events and as directed Coordinate security as directed Secure insurance certifications (COI) as directed File all correspondence as directed Confirm payment is received prior to all events SKILLS AND APTITUDES Experienced in marketing and event planning Creatively produce ideas to develop bespoke programs to engage various demographics and interests Ability to engage tenants and visitors to participate in events and programming Possess foresight to organize event logistics for up to 3000 attendees Eye for clean, concise marketing collateral Superior knowledge of local cultural, dining, and entertainment venues Able to multi-task in a fast-paced environment, accommodating and communicating with a broad range of clientele Motivated self-starter who can work with minimal supervision Proactive, approachable and solution-focused Professional demeanor and appearance Strong planning and organizational skills Excellent interpersonal and communication skills Takes initiative and anticipates needs of others Commitment to company values Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology EDUCATION AND EXPERIENCE Bachelor’s Degree or equivalent work experience At least three years’ experience in marketing and event planning, including VIP guest service Previous concierge or VIP retail experience highly-preferred Expert-level knowledge of the local area, including current dining, retail, and entertainment trends Estimated total compensation for this position: 70,000 – 75,000 USD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data. Location: On-site – Washington, DC If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays #J-18808-Ljbffr