Ticket Writer Job at Caesars Entertainment in Laughlin

Job Description

JOB SUMMARY: Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and "novice bettors", you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

What You Will Do:

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board.
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options.
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed.
• Be a positive team member and work collaboratively with other team members and your leadership team.
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards.
• Other duties as assigned.

EXPERIENCE/QUALIFICATIONS:

What You Will Need:

• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting.
• H.S. Diploma, GED, or equivalent preferred
• 21+ years of age or older
• Successfully pass a background check
• Able to obtain a gaming license from the Nevada Gaming Control Board and other jurisdictions were deemed necessary.
• High level of customer service
• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred.
• Present yourself in a professional manner.
• Strong communication skills, both written and verbal
• Ability to do simple math.
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board

About Us

Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.

At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.

As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.

Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!