UX Researcher - Engineering Development Group (34938-MMCC)
MathWorks, Natick, MA, United States
MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
The Engineering Development Group (EDG) is a key leadership development program in MathWorks, enabling candidates from a variety of technical backgrounds to develop and demonstrate their skills for a successful and rewarding career.
As a team member in EDG with a focus on UX Research, you will enhance your leadership and technical skills, and work on projects with the MathWorks UX Research team. You will gain experience with MathWorks products and user workflows through direct interactions with customers. You will receive mentoring and coaching to transition into a UX Researcher role within the MathWorks UX organization. UX Researchers at MathWorks lead projects through the full development process, from understanding our users and their needs, to testing concepts and prototypes, through launch and monitoring solutions in the market.
MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
As a team member in EDG with a focus on UX Research, you will be part of a diverse and inclusive team, contribute to meaningful UX projects and provide technical support assistance to customers. This unique blend of work is designed to provide an opportunity for continuous learning and technical development to prepare you for future success. More specifically, you will:
- Contribute to high impact UX Research projects with teams across Development organizations to strengthen your technical and professional skills and help advance your career.
- Conduct user research, identify user pains, and study user workflows to impact strategy and product direction.
- Execute a variety of qualitative and quantitative research methods such as, but not limited to, user interviews, surveys, usability testing, and card sorting.
- Provide technical support to MathWorks customers for highly complex technical issues in MATLAB, Simulink, and our entire suite of products.
- Specialize and develop technical skills in your domain and MathWorks product suite.
- Develop and demonstrate leadership skills through opportunities to coach and mentor others, and initiate and lead process improvement projects.
Qualifications
- Master's degree or Ph.D. in a STEM discipline with HCI, Design, or similar specialization
- Experience with relevant research and collaboration tools (e.g., UserZoom, OptimalWorkshop, Morae, Miro)
- Experience with a variety of quantitative and qualitative research methodologies
- Programming experience in any programming language (MATLAB, R, Python, C++, Java, JS, etc.)
Required Qualifications
- A bachelor's degree and 3 years of professional work experience (or a master's degree, or equivalent experience) is required.