Credit Acceptance is hiring: Microsoft 365 Engineer II, Audio/Visual Technician

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

At Credit Acceptance, cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, and pursue next-generation innovation. To continue this transformation, we're seeking a Microsoft 365 Engineer II with experience in the configuration of Microsoft 365 services and applications. The ideal candidate has working knowledge and previous experience configuring and deploying M365 cloud-based SaaS applications and has a desire to both learn and implement cutting edge technologies.

The Microsoft 365 Engineer II is responsible for day-to-day administration, maintenance and availability of all M365 services and supporting tools. Additionally, the Microsoft 365 Engineer demonstrates and encourages a culture of automation, orchestration, and efficiency. The position helps maximize our investment in Microsoft tools.

Outcomes and Activities:

• This position will work from home and also require work onsite at an assigned office work location

• Ambassador to our corporate office for team members coming on-site to host events

• Responsible for facilitating all on-site events from a technological perspective (i.e.; Presentations, streaming, etc.)

• Design, build, and maintain all conference rooms in our corporate office

• Manage Azure Active Directory, AAD Connect, and the Azure App Proxy

• Configure Microsoft Teams, OneDrive, Intune, Exchange Online, O365 and other M365 offerings

• Assists with the implementation of new applications, features, and processes

• Maintains system health of all cloud based M365 applications

• Responsible for being a subject matter expert (SME) for multiple applications and/or processes

• Research & recommend new Microsoft 365 tools to increase collaboration & innovation

• Provide escalated support & troubleshooting for IT while delivering outstanding customer support

• Create detailed & thorough documentation of processes and procedures

• Provide both on-call and after-hours support for change management, maintenance, or troubleshooting

• Participate in Disaster Recovery exercises, and create/maintain up to date recovery documentation

Competencies:

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer's shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner's Mindset: Owner's Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

• 5+ years of IT experience, 3+ years in an admin role (Desktop or Server)

• 3+ years managing Microsoft 365 applications and tools

• 1+ year experience facilitating large meetings (Town Halls, Webinars, etc.) with Microsoft Teams or equivalent

• Intermediate PowerShell knowledge

• Intermediate Windows and Active Directory knowledge

• Intermediate Windows Infrastructure knowledge (DNS, DHCP, GPOs, Certificates, etc)

• Intermediate knowledge of integrations between Azure offerings and mobile devices (iOS, Android, etc.)

• Ability to participate in a 24x7 on-call rotation and ability to work night and weekends

Preferred Experience:

• Bachelor's Degree related to information technology

• Experience with Proofpoint archiving and email security

• Experience with vMix, OBS, or other live streaming software

• Experience with Microsoft Power Platform

• Experience with Microsoft SQL

• Experience with SharePoint

• Experience with VMware

• Familiarity with Citrix and VDI

• Familiarity with ServiceNow, Workday

Target Compensation: A competitive base salary + an annual variable cash bonus will range from $91,584 to $139,009.

Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications, and geographic location.

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.