Service Writer Job at Johnson County Auto Care LLC in Olathe

KC Auto Clinic is the top rated repair shop in KC based on Google reviews. We're proud of our 4.9 rating. We are hiring a talented Service Writer professional to join our team. If you're excited to be part of a truly honest shop, KC Auto Clinic. is a great place to grow your career.

Responsibilities for Service Writer

• Provide excellent customer service from intake to release of vehicle, and perform any additional follow up
• Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan
• Advise the customer on the auto repairs that you recommend and offer a pricing quote
• Communicate with parts sellers and technicians to make sure everything needed is on hand
• Provide updates to customers as their work is completed
• Answer detailed questions about services performed and price information
• Maintain customer records by keeping all files organized
• Schedule appointments over the phone

Qualifications for Service Writer

• Basic math and accounting knowledge
• Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems
• Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding
• Advanced computer and data-entry skills
• Organizational and record-keeping skills
• Ability to stand, walk, sit and lift up to 25 pounds
• Have a teamwork mindset in the workplace and accept feedback on your work
• Understand the typical format of company schedules in order to manage time efficiently
• Ability to multitask, work in high-stress settings and offer flexible hours on your schedule