Automotive Service Writer Job at DEKES AUTO TECH INC in Newark

We are seeking a personable, motivated individual to join our auto dealership as a Service Writer. As part of our customer service team, you are the first point of contact for both walk-in and phone customers. You assist customers in determining their present repair or maintenance needs, provide education regarding the benefits of standard maintenance schedules, and make appointments for maintenance services. You take customer vehicle data, perform follow-up calls and communication, and assist in all aspects of customer care. Our ideal candidate has prior experience in an automotive sales or repair environment, and prior experience as a Service Writer is especially valuable. This position requires you to have moderate computer proficiency, strong organizational skills, and superb interpersonal and communication skills.

Service Writer Duties and Responsibilities

• Greet customers and answer phones
• Help customers determine their service and maintenance needs
• Provide information regarding standard maintenance schedules and benefits
• Record all pertinent customer vehicle information
• Perform follow-up calls and emails
• Make, change, and cancel service appointments as necessary

Service Writer Requirements and Qualifications

• High school diploma or GED certificate
• Prior experience as a service writer
• Prior experience as a Service Writer (strongly preferred)
• Proficiency with common office and productivity software
• Excellent communication and interpersonal skills