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Lake Liberty

Lake Liberty is hiring: Automotive Service Advisor Writer in Chevy Chase

Lake Liberty, Chevy Chase, MD, United States


Job Description

Job Description
  • Initiates automotive services and repairs by ascertaining performance problems and services requested.

  • Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.

  • Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.

  • Develops estimates by costing materials, supplies, and labor.

  • Calculates customer’s payment, including deductibles.

  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.

  • Obtains approval signatures and enters RO into service database system.

  • Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

  • Maintains automotive records by recording problems and corrective actions planned.

  • Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.

  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Company Description
We have a wonderful working environment and a very supportive team. If you have a positive attitude and have an interest in working in an automotive environment, please contact us about this opportunity.

Company Description

We have a wonderful working environment and a very supportive team. If you have a positive attitude and have an interest in working in an automotive environment, please contact us about this opportunity.