talent_grids
Manager Scaling Customer Experience LinkedIn Marketing Solutions
talent_grids, New York, New York, us, 10261
Manager, Scaling & Customer Experience - LinkedIn Marketing Solutions
This role will be based in either New York City, Sunnyvale or San Francisco depending on what the candidate approved for hire chooses
LinkedIn’s Marketing Solutions helps marketers reach professionals.
The business is hiring a leader for our Customer Experience & Scaling Strategy & Operations team.
The team’s mandate is to transform our business to one that: (1) consistently earns the loyalty of clients, (2) consistently allows employees to succeed, and (3) can support revenues multiple times today’s.
This mandate is the top priority for the business’ leadership team, including the heads of Product, Sales, Marketing and Operations.
A key focus of the team is to redesign our client journey, starting one moment at a time. Examples of past and current efforts by this team include:
Mapping our client journey and identifying must-win moments in that journey
Designing and improving client onboarding
Designing and operationalizing a new client experience for ordering & billing
Launching the Net Promoter System for our SMB and mid-market customers
Program managing initiatives focused on scaling & client experience
As more background on LinkedIn, we were built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We transform lives through innovative products and technology.
At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.
RESPONSIBILITIES:
Drive client experience projects, leading design and creation of a vision, to operationalizing and realizing the vision
Analyze (with your team) & prioritize strategic & operational opportunities
Serve as program manager (with your team) for the successful implementation of these designs, collaborating with partners, including Systems, Product, User Experience, Product Marketing, etc.
Manage a team and be responsible for their career development
Build relationships with senior leaders and influence their teams to take action
Operationalize and maintain dashboards
BASIC QUALIFICATIONS:
BA/BS degree
8+ years experience in strategy consulting, product marketing, sales operations, and/or customer operations
PREFERRED QUALIFICATIONS:
MBA degree
Experience and/or strong interest in customer experience
Experience in technology
Excellent collaboration, influence, organizational, and program management skills
Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
Ability to build and lead a team
Ability to visually present and communicate data, analyses and findings with senior leadership
Experience in working with large datasets, leverage SQL, Tableau, SPSS, SAS, Excel and/or other large data set manipulation tools - either directly or in managing analysts that can do this
This role will be based in either New York City, Sunnyvale or San Francisco depending on what the candidate approved for hire chooses
LinkedIn’s Marketing Solutions helps marketers reach professionals.
The business is hiring a leader for our Customer Experience & Scaling Strategy & Operations team.
The team’s mandate is to transform our business to one that: (1) consistently earns the loyalty of clients, (2) consistently allows employees to succeed, and (3) can support revenues multiple times today’s.
This mandate is the top priority for the business’ leadership team, including the heads of Product, Sales, Marketing and Operations.
A key focus of the team is to redesign our client journey, starting one moment at a time. Examples of past and current efforts by this team include:
Mapping our client journey and identifying must-win moments in that journey
Designing and improving client onboarding
Designing and operationalizing a new client experience for ordering & billing
Launching the Net Promoter System for our SMB and mid-market customers
Program managing initiatives focused on scaling & client experience
As more background on LinkedIn, we were built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We transform lives through innovative products and technology.
At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.
RESPONSIBILITIES:
Drive client experience projects, leading design and creation of a vision, to operationalizing and realizing the vision
Analyze (with your team) & prioritize strategic & operational opportunities
Serve as program manager (with your team) for the successful implementation of these designs, collaborating with partners, including Systems, Product, User Experience, Product Marketing, etc.
Manage a team and be responsible for their career development
Build relationships with senior leaders and influence their teams to take action
Operationalize and maintain dashboards
BASIC QUALIFICATIONS:
BA/BS degree
8+ years experience in strategy consulting, product marketing, sales operations, and/or customer operations
PREFERRED QUALIFICATIONS:
MBA degree
Experience and/or strong interest in customer experience
Experience in technology
Excellent collaboration, influence, organizational, and program management skills
Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
Ability to build and lead a team
Ability to visually present and communicate data, analyses and findings with senior leadership
Experience in working with large datasets, leverage SQL, Tableau, SPSS, SAS, Excel and/or other large data set manipulation tools - either directly or in managing analysts that can do this