CONVERSATIONAL DESIGNER Job at SysMind Tech in Richardson

JOB DESCRIPTION- Proven experience in designing IVR systems or conversational interfaces. Strong understanding of natural language processing (NLP) and voice user interface (VUI) design principles. Proficiency in IVR design tools and platforms (e.g., Amazon Connect, Twilio, Genesys, Avaya). Excellent written and verbal communication skills. Ability to think creatively and analytically to solve complex problems. Strong attention to detail and a passion for creating exceptional user experiences. Familiarity with speech recognition technologies and AI-driven conversational agents. Knowledge of customer service processes and call center operations. Certification in UX design or related fields.