Senior Marketing Operations Manager Marketing San Francisco, CA

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

About the role

Rippling is looking for a well-experienced individual to manage our cross-sell marketing operations function. This role will take a few different forms. Not only will this individual serve as the operational support arm for our cross-sell marketing programs and teams, but they will also serve as a primary partner and strategist to our cross-functional engineering teams and the development of internally built marketing technologies. This role will help support a company-wide initiative of developing a multi-channel/product-specific GTM motion for our customer business, and the role will include everything from product management, martech strategy, and technical solutioning.

What you will do

• Lead the cross-sell marketing operations function to increase the effectiveness of our marketing programming and the expansion of products within our customer base.
• Lead cross-functional strategic projects with our partnering engineering and business systems teams; including significant infrastructure changes, exploring technical solutions, implementing/refining processes, internal martech strategy, and performance data management.
• Partner closely with the Growth Marketing and AM sales org to prioritize strategic initiatives and then build/work with the technical supporting teams to build effective long-term solutions.
• Lead the team’s intake and sprint planning process; collaborate, prioritize, and communicate updates for requests with cross-functional stakeholders.
• Build business-facing documentation that takes a complex solution and makes it consumable for non-technical teams.
• Own and manage our product to SFDC data pipeline and downstream pipeline generating automation.
• Develop a strategy for a multi-channel infrastructure layering self-service components.
• Partner closely with the Growth Analytics team to ensure their data inputs are accurate and standardized across our products and CRM.

What you will need

• 5+ years of Marketing Operations management experience.
• A track record of hiring and developing talented marketing ops professionals.
• Experience with SQL, Snowflake, ETL/data pipelines as well as BI Tools (Tableau, Mode).
• Advanced knowledge in Marketo & SFDC and overall marketing technology stacks including enrichment, demo booking, intent, and event registration vendors.
• Experience building advanced automation via platforms such as Workato/Zapier/SFDC flows/etc.
• Strong analytical and conceptual problem-solving skills.
• Able to work with a high degree of autonomy in a fast-moving startup or a hyper-growth environment.
• Superb project management skills; experience with different types of PM frameworks.
• Excellent cross-functional stakeholder management.
• Exceptional presentation skills and organized communications.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40-mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is:

126,000 - 220,500 USD per year (US Tier 1).

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