Customer Marketing Lead

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

Job Summary:
This Lead Customer Marketing Manager will be responsible for developing and executing comprehensive marketing strategies aimed at maximizing customer engagement. You will take the lead in identifying, nurturing, and promoting customer advocates while creating compelling content to showcase the impact of Ironclad on our customers. We are looking for a hands-on leader who excels in bringing ideas to life, partnering with cross functional teams, and is passionate about storytelling, customer success, and innovation.

Key Responsibilities:

1. Customer Relationships: Identify and nurture key customers that can support marketing activities through case studies, speaking opportunities, etc.
2. Customer Advocacy: Manage and maintain engagement and advocacy programs, continuously recruiting new customer advocates to help GTM teams meet their business goals.
3. Customer Stories: Manage a library of up-to-date customer success stories, and find ways to scale customer references.
4. Customer Satisfaction: Manage quarterly customer satisfaction surveys to drive change throughout the organization.
5. Community Building: Planning, executing and managing community building and community engagement initiatives.

Qualifications:

1. 7+ years of experience in B2B marketing, with a focus on customer marketing or customer advocacy/engagement.
2. Bachelor’s degree in Marketing, Business, or a related field.
3. Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.
4. Exceptional communication and interpersonal skills.
5. Proficiency in marketing automation tools and CRM systems.

Benefits:

• Health, dental, and vision insurance.
• 401k.
• Wellness reimbursement.
• Take what you need vacation policy.
• Generous parental leave for both primary and secondary caregivers.

Base Salary Range: $185,000 - $205,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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