Principal UX Content Strategist

Job Description:

We are looking for an experienced content strategist with proven UX understanding to join our self-directed brokerage team! You would help transform our customer experiences, helping customers understand the ins and outs of complex financial topics, and shape our strategy from "What are we trying to solve here?" to "Hi customer, we're here to help." If your skills sound like a fit, we encourage you to apply and help us design digital experiences that achieve our mission of improving people's financial lives.

The role

The role will focus on designing UX content for advanced trading products and tools as well as account opening and money movement flows. You'll spend your time not only writing, editing, and optimizing compelling content, but also working with multiple teams to define the problem, audit the current state, look for gaps and opportunities, and outline a clear path forward. You'll partner with our user research and UX design teams to transform cross-channel experiences that are confusing or disjointed and make them clear and actionable while upholding our standards and embodying a consistent tone. Last but not least, you'll help lead our product and project workflows to completion, using measurement and analytics to refine along the way.

Your expertise

• 7-10 years or more in content strategy, UX writing, and copywriting for web and mobile
• Experience writing for financial services is a plus
• Not afraid to break down complex topics, so they sound more like dinner conversations and less like white papers
• Proven track record of defining, testing, iterating on, and delivering best-in-class digital experiences
• Experience working with cross-functional, agile teams
• A specialist at understanding the audience and can convey the voice of new customers to help them understand and navigate loyalty and membership programs
• Adept at presenting to leadership, advocating for your content decisions, and negotiating edits with diplomacy and an open mind
• Empathy and understanding. This means you can put yourself in our customers' shoes and be mindful of accessibility and inclusivity
• Willing to ask for and accept feedback-and yes, this includes working with legal and compliance. The only kind of writing is rewriting, and you're able to iterate quickly

The skills you bring

• Ability to simplify complex interactions using language that is compelling, concise, and friendly to guide a user through a digital experience
• Using data and analytics to find opportunities for improving the customer experience
• Ability to build credibility and trust with peers and executives, and enjoy working in a complex organization with multiple decision-makers
• Willing to jump into different roles as the job requires and have an eye to the future of digital content design
• Crafting content that follows brand standards
• Experience with applications such as Figma, Miro and ContentSquare

The value you deliver

• Consulting, visioning, and developing the content strategy for new brokerage products from engagement and promotion to digital application
• Curious about industry trends and what competitors are doing to provide well-informed recommendations
• Ability to learn from failure, engage in an iterative process, and understand that success comes sooner through trial and error
• Organized self-starter who's passionate about keeping progress moving forward, not only for yourself but for the entire team
• Background in financial services, fintech and/or banking content is a plus

The team

You would join a small, tight-knit content team. And you would report into a larger, 130-strong team of creators, visionaries, technical writers, educators, journalists, and passionate content strategists of all different backgrounds. There is plenty of support to upskill your craft, discuss everything down to the Oxford comma, and grow your career.

Please submit a content strategy portfolio or samples when you apply.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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