UX Designer / ITS Digital Transformation

Work where every moment matters. Every day, over 38,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. Position Summary: Hartford HealthCare (HHC) is seeking a passionate and skilled User Experience (UX) Designer to join our Digital Services team. As a member of our team, you will play a pivotal role in shaping the user experience for a range of digital products and services. You will work closely with our web development team and patient engagement team to deliver seamless and intuitive experiences for patients, providers, and colleagues. Position Responsibilities: Key Areas of Responsibility *User Research and Analysis:*Conduct user research, including interviews, surveys, and usability testing, to understand user needs, behaviors, and pain points. *Information Architecture and Journey Mapping:*Design and optimize information architecture for MyChart patient portal, websites, landing pages, and other engagement technologies. Create user journey maps to identify key touchpoints and opportunities for improvement. *Wireframing and Prototyping:*Create wireframes and prototypes to communicate design ideas and test user interaction flows Design System Development: Contribute to the development and maintenance of a comprehensive design system, ensuring consistency and scalability across all digital products *Usability Testing and Iteration:*Conduct usability testing and gather user feedback to identify areas for improvement and refine the user experience *Collaboration and Communication:*Collaborate effectively with web developers, patient engagement specialists, and other stakeholders to ensure alignment and successful product development *Stay current with UX Trends:*Stay abreast of industry trends, emerging technologies, and best practices in UX design *Own the User Experience:Be the champion for the user experience across all digital products and services within the Digital Services team. Perform other related duties as required. * Working Relationships: *This Job Reports To (Job Title):*Director, Digital Services Education · Bachelor’s degree in User Experience (UX) Design, Human-Centered Design, Interactive Design, or a related field Experience · Minimum: 3 years of experience as a UX Designer, demonstrating a strong portfolio of work. Preferred: Experience designing for healthcare systems and patient portals, websites, and mobile apps is highly desired Licensure, Certification, Registration · Preferred: Human-Centered Design Language Skills · English Knowledge, Skills and Ability Requirements * · Proficiency in design tools such as Figma, Sketch, Adobe XD, and prototyping tools. · Strong understanding of user-centered design principles, best practices, and methodologies · Excellent communication, collaboration, and presentation skills · Ability to translate complex information into intuitive and engaging user interfaces · Passion for creating positive and impactful user experiences * We take great care of careers.**__ With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. Job: *Information Technology Organization: *Hartford HealthCare Corp. Title: UX Designer / ITS Digital Transformation Location: Connecticut-Farmington-9 Farm Springs Rd Farmington (10566) Requisition ID: 24164810