Manager, Kohler Design Center

Manager, Kohler Design Center

Work Mode: Onsite

Location: Onsite - Kohler, WI

Opportunity

Responsible for leading a team that delivers a gracious customer experience at the Kohler Design Center. This also includes business and financial planning, brand stewardship, and staff, operational, facility and day-to-day management, with emphasis on influencing brand perception.

The Kohler Design Center is a three-level showcase of innovative product design and technology, creative achievement and company history. A fusion of old and new, the space offers a comprehensive representation of Kohler Co.'s state-of-the-art products and stunning examples of the company's contributions to gracious living and interior design.

Specific Responsibilities

Customer Experience

• Create elevated brand experience for any stakeholder that interacts with the Kohler Design Center from pre-visit/inquiry to on-site experience and product specification.
• Act as a brand representative to guests, conduct and/or schedule VIP tours.
• Oversee the Kohler factory tours program, including process and customer experience.
• Accountable for KDC brand aesthetic, including updating and creation of designer rooms and product displays, building maintenance, and participation in museum updates with the Corporate Archivist.
• Ensure the customer experience, messaging and visuals at the physical location aligns with brand experience and values of other touchpoints.

Team & Business Leadership

• Manage a team including on-boarding, career development, scheduling and timecard approvals, performance management and coaching.
• Manage scheduling of Interior Designers and Product Consultants to ensure availability of guest appointments.
• Set appropriate product specification targets, implement processes and support staff in achievement.
• Develop marketing-communications plans, guide execution with the Communications team.
• Responsible for driving revenue through special events programs, provide oversight to event management.
• Manage the consumable good offerings - inventory, display and sale.

Retail Operations

• Develop capital and expense budgets, provide justifications and be accountable to tracking and adherence. Manage POs and process invoices accordingly.
• Lead a multi-million-dollar community sales of excess inventory – develop SOP for the event, drive the marketing plan, staffing, on-site logistics, etc.
• Manage custodial vendor relationship including quality adherence and billing accuracy.
• Development, track and report metrics necessary to measure KDC success, facilitate continuous improvement activities, and drive execution as appropriate.
• Develop and maintain SOPs and policies in support of the KDC’s strategic plan.

Skills/Requirements

• Astute business manager, focused on customer experience.
• Proven leadership skills.
• Proactive problem solver can connect brand initiatives to a physical experience.
• Exceptional organizational and decision-making skills.
• Strong people-development skills.
• Sound metrics and budget management skills.
• Exceptional communication skills, articulate even in situations of conflict.
• Ability to quickly develop brand knowledge, particularly in the luxury marketplace.
• Microsoft Office skills required, SAP skills a plus.

Education And Experience Requirements

• Bachelor’s degree in a business-related major required
• Minimum of six years of supervisory experience required - retail, luxury or hospitality preferred
• Experience managing in a design and sales environment preferred
• Experience in a luxury or kitchen and bath industry a strong plus

CUSTOM.PAY.TRANSPARENCY

Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com.  Kohler Co. is an equal opportunity/affirmative action employer.