Client Leader, Hospitality (Experiential Graphic Design)

DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you're in the right place.

We have an opening for an Experiential Graphic Design Hospitality Client Leader. We operate within a hybrid work model, supporting flexibility between office time and work from home. Considering this model, this role could be based in the following cities, but any location where DLR Group has an office will be considered:

• Chicago
• Dallas
• Kansas City
• Phoenix

DLR Group's Experiential Graphic Design (XGD) practice provides a suite of services to end users throughout the US, including brand development, experiential graphics, immersive environments, and wayfinding + signage. The distributive nature of our XGD Studio enables us to mobilize comprehensive teams that can meet the requirements of virtually any project or program, regardless of size or location. Click this linkto see examples of our work.

Our Hospitality sector uses a collaborative approach to understand a local community and then curate a project vision that aligns client goals and the brand personality of a hotel within that local environment. It's storytelling through design to deliver a unique experience for every client and their guests. Our portfolio includes many well-known projects where we created both architecture and the interior design, making a lasting impression on the luxury lifestyle market. From New York to Los Angeles (and everywhere in between!) DLR Group responds with solutions that are at the leading edge of the hospitality industry with designs that evoke emotion and elevate the guest experience through design.

Position Summary:

As a Client Leader, you will play a key role in business development, managing client relationships and leading contract negotiations. The role will primarily focus on building a strong client network in the Hospitality industry. You will educate clients on our design process while collaborating with the project manager to ensure the financial success of each project. Throughout the project lifecycle, you will maintain consistent client contact, foster a collaborative and innovative work environment, and ensure that both client and DLR Group goals are met.

What you will do:

• Build new client network within the Hospitality industry to align the XGD Studio for future project opportunities with a primary focus on brand development
• Support business development initiatives by contributing to RFP responses and participating in client interviews
• Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations
• Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members
• Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports
• Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants

Required Qualifications:

• Bachelor's degree in Graphic Design, Industrial Design, Architecture, Interior Design, or other industry related field
• At least 10 years of professional experience in the industry, inclusive of at least 5 years in a client-facing role leading Hospitality projects specializing in brand development
• Strong understanding of business management principles, including strategic planning, resource allocation, and leadership
• Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction
• Familiarity with building methods, materials, and systems for XGD projects
• Strong critical thinking, time management, and communication skills, both verbal and written
• Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations

*TO BE CONSIDERED, PLEASE SUBMIT CURRENT PORTFOLIO/WORK SAMPLES IN PDF FORMAT*

DLR Group is an integrated design firm delivering architecture, engineering, interiors, planning, and building optimization for new builds, renovations, and adaptive reuse projects.

We are 100% employee-owned: every employee is literally invested in our clients' success. At the core of our firm are interdisciplinary teams engaged in every step of project lifecycles. Our teams champion true collaboration, open information sharing, shared risk and reward, value-based decision making, and proficient use of technology to deliver exceptional design. We are pursuing the goals of the 2030 Challenge, the ME2040, and the SE2050, and are an initial signatory of the China Accord and the AIA 2030 Commitment.

Through our values - commitment, creativity, environmental stewardship, fun, integrity, ownership, sharing, teamwork - we elevate the human experience through design, together.

We are proud to be an Equal Opportunity/Affirmative Action/M/F/Veteran/Disabled employer.