UX Designer, Alexa Enterprise

Description We're seeking an innovative UX Designer to help us expand Alexa to hotels, businesses, and beyond. In this role, you'll work with a blend of visual and voice interfaces to make travel and work easier and more enjoyable—transforming technology used by guests and staff into intuitive, personal experiences. Key job responsibilities In this role, you'll lead the end-to-end design process for complex features and products—starting with early-stage design concepts that help stakeholders and leaders deeply understand the customer experience and ending with actively collaboration with engineers as they implement your specifications. You'll routinely partner with design teams across Alexa to both adopt and extend existing design systems. As you develop new patterns and uncover best practices, you'll contribute to Alexa Enterprise Figma libraries and share what you've learned with the team. You will also be responsible for incorporating insights from relevant Alexa research, conducting hallway testing, and running user research with Dscout to inform and validate your decisions. Along the way, you'll partner with peer designers, product and tech owners, marketing, solutions architects, and business development to be sure the customer remains at the center of our decision-making. This role will provide opportunities to expand your skills, practice growing your influence, and delivering best-in-class experiences for both businesses and end customers. A day in the life In this role, you'll support a product that is still in its early stages. You'll design net-new concepts that no one has ever seen, dream up new ways of solving long-standing problems, and partner with solutions architects, tech teams, and business development to refine our product offerings and secure new commitments from our business partners. One week you might run user research to test how customers interpret and respond to the experience you're designing while another week you might partner with a solutions architect to build a working prototype for a conversational experience. No matter what, you'll operate with a high degree of ownership and autonomy throughout your day. About the team The Alexa Enterprise charter is to build and enable indispensable, frustration-free, Alexa experiences for enterprises worldwide – starting with digital entertainment, hotels and hospitality, aging and healthcare. We build a portfolio of B2B2C software-as-a-service (SAAS) products that empower developers and enterprise companies to use voice and touch to support their staff and delight their customers. We serve world-class partners such as Samsung, LG, Bose, Disney, Wynn Resorts, Hard Rock Hotels, Atria Senior Living, Spanish Red Cross, and BayCare Hospitals. Our products have been featured in publications such as CNET and Forbes, and Amazon has celebrated our progress in its quarterly earnings highlights. Customers have told us: 'You have saved lives' and ‘helped our residents connect with their families.’ Our team values work-life harmony and a diversity of lifestyles and family schedules. We love solving ambiguous problems for our customers. We Think Big, Deliver Results, and Earn Trust. We rapidly create and deprecate mechanisms that help us be more effective and connected. Basic Qualifications 5+ years of design experience 3+ years of delivering design solutions as a UX designer or interaction designer experience Have an available online portfolio Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure) Experience designing and prototyping with tools such as Figma, Sketch, Adobe Creative Suite, or similar Preferred Qualifications 2+ years of mass-market consumer web / mobile products experience Experience working in a collaborative team and working directly with developers for implementation of designs Knowledge of best practices for information architecture and design Ability to read, understand, and consult on client-side engineering to extend design systems Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.