Lyric Opera of Chicago is hiring: Audience Services Inbound Call Center Represen

REPORTS TO:            Sales Manager, Customer Service, and Call Center
STATUS:                      Part-time, Non-exempt
HOURS:                       Up to 29 hrs/wk (In-Office; some hybrid work available)

Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city.

Lyric Opera of Chicago is looking for Call Center Representatives who are excited about the arts and enjoy talking about the tremendous upcoming performances and season. The Call Center Representatives take every chance to promote the opportunity to witness the magic of the opera while providing world-class customer service.

DUTIES AND RESPONSIBILITIES:

• Answer inbound patron calls promptly with the intent to sell.
• Keep patrons updated on the status of their account funds, future virtual content, and updated season information.
• Prepare for a primarily digital season renewal campaign.
• Demonstrate the savvy sales skills to cross-sell and up-sell to best suit the patrons’ interests and receptivity.
• Demonstrate the ability to solicit donations from patrons of Lyric Opera.
• Handle personal information with extreme confidentiality.
• Assist with office projects.
• Other duties as assigned. As the business evolves, so may this role. Specific duties may change as Lyric’s leadership identifies the need at any time.

KNOWLEDGE AND SKILLS:

• Demonstrated customer service experience.
• Demonstrated ability to maximize sales and patron retention.
• Ticketing and/or phone experience is a plus.
• Outstanding telephone communication skills.
• Strong interpersonal skills.
• Demonstrated attention to detail and aptitude to stay organized.
• Ability to work and think independently, a motivated self-starter.
• Must have basic opera, classical music, or theater performing arts knowledge.
• Knowledge of Tessitura is a plus.

WORK CONDITIONS:

• Ability to work from a remote location and/or in an office.
• Must be able to work evenings and weekends.
• Onsite and remote training may be required.
• Sitting for extended periods.
• Flexible hours.
• Ability to perform essential functions with or without accommodation.
• Ticketing business hours: 9 am-5 pm Monday-Friday. Additional hours may be required if an event is scheduled.

COMPENSATION:

Job Classification: Part-time, Non-exempt
Salary: $16.20 per hour

The Lyric Opera of Chicago is committed to enhancing our diverse work environment and is proud to be an equal opportunity employer. Lyric does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.
 

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