Audio Visual Analyst Job at 1872 Consulting in Boston

This position reports into the IT Manager – Support.

Will be on a team of 3, with one other AV Analyst on the team for the Boston office.

Salary: $75K - $85K

Responsibilities:

1. Maintain and manage the video conferencing infrastructure including hardware, software, and resource allocation.
2. Maintain video conference schedule utilizing EMS Legal room reservation and scheduling software solution.
3. Collaborate with local Information Technology staff on all AV and meeting needs including, but not limited to depositions, hearings, in-house trials, and special events.
4. Coordinate and collaborate with the Conference Services group for all meeting-related requests and requirements.
5. Train on-site Information Technology staff to support video conferencing setups, endpoint configurations, and hardware troubleshooting.
6. Develop and maintain documentation of the audio and video conferencing environment including operational guidelines, processes, procedures, and quality assurance checklists.
7. Monitor internal ticketing queue for related hardware and audio-visual issues and requests.
8. Research new video conferencing technologies for testing and implementation.

Requirements:

1. 3+ years direct experience with Cisco video conferencing systems and audio-visual concepts.
2. Understanding of H323, SIP, and other related protocols.
3. Understanding of IP and ISDN network fundamentals.
4. Experience with video conference systems including bridges, gateways, gatekeepers, MCUs, and endpoints.
5. Experience with Webex for audio and collaboration solutions.
6. Excellent computer skills, including proficiency in using Microsoft Word, Outlook, Excel, and PowerPoint.

Nice to Have:

1. Experience with CMS/CMM.
2. Experience with online collaboration products including Webex, MS Teams, and Zoom.
3. Experience with EMS Legal or similar room/resource reservation and scheduling tool.

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