Audio Visual User Support Engineer Job at TierPM in New York

Note: Experience commissioning newly installed audio visual conference room technology and ability to hands on troubleshoot and break/fix is a must. Some experience designing AV solutions and using Auto-Cad is a nice to have.

A leading provider of Audio Visual integration and support is looking for a Junior AV/IT User Support Engineer to be an on-site and remote Subject Matter Expert (SME) for their clients in the financial/law services sector in Manhattan, NY.

Previous experience providing AV/IT field support for banking/financial or law institutions in this capacity is a big plus.

This position will be responsible for infrastructure level support of all AV systems including Microsoft Teams Room Systems, as well as Crestron, Cisco and Polycom systems.

Duties:

• Perform both on-site and remote access support and troubleshooting on all AV and UC equipment that requires attention.
• Responsible for all end user client training and best practices for all AV and UC equipment.
• Responsible for an advanced level of support as well as keeping an eye out for potential problems and fixing before they become an issue.
• Responsible for provisioning systems on VC infrastructure and Codec configurations
• Responsible for uploading Code to AV devices, including Crestron among others.
• Responsible for timely and detailed communication with client as well as with employer in a global environment. This will include representation in key stake holder meetings.
• Responsible for on-site room surveys to review AV/UC inventory and look for any potential problems and fix.
• Responsible for reading and understanding architectural drawings as you will work with the design teams
• Responsible for conducting continuing product research including Crestron, Cisco, Polycom, Extron, MS Teams Rooms to stay up to date.
• Must have excellent verbal and written communication skills as well as ability to work independently.
• Must have a high level of customer service as will be primarily working on site for a customer in their environment.
• Responsible for documenting all issues as well as creating user guides.
• Responsible for Commissioning AV/UC Systems and be the point of contact to ensure all systems are operating correctly within guidelines and timelines.