Cadence Coalition LLC is hiring: Joint Operations Center (JOC) Communication Tec

Joint Operations Center (JOC) Communication Technician

Colorado Springs, CO

Join Cadence Coalition as a Joint Operations Center (JOC) Communication Technician in Colorado Springs, CO, where your contributions will directly impact our customer-centric mission. This onsite position offers a thrilling opportunity to engage with cutting-edge technology while fostering real-time communication in high-performance environments.

What is it like to be a Joint Operations Center (JOC) Communication Technician?

As a Joint Operations Center (JOC) Communication Technician at Cadence Coalition, you will play a pivotal role supporting senior Military and Civilian personnel as a 24/7 immediate response information technology support technician for the NORAD & US NORTHCOM Headquarters. In this dynamic position, you will ensure seamless communication and operational readiness in a high-stakes environment, addressing technical challenges with agility and expertise. Your problem-solving skills will be put to the test as you respond to critical information technology needs, making a direct impact on national security operations.

Responsibilities:

• Provide technical assistance for NIPR/SIPR client maintenance and support, as well as virtual machine troubleshooting for virtual desktop infrastructures, network and server degradation, and software misconfigurations.
• Provide technical support and troubleshooting for all hardware, workstations, networks, peripheral devices, Crestron /VTC feeds, secured phones, applications, and printer management.
• Perform system configuration for VDI and profile issues, with experienced knowledge on modifications for security group policy and access elevated token privileges for Tiers 1 & 2 administration. (We can probably be considered Tier 3 as well, considering we are 24/7 and the last line of defense on weekends.)
• Access Print Management Servers for the installation and server configuration for printers on multiple network servers, mapping Internet Protocol for network connectivity, troubleshooting, and printing capabilities.
• Manage the Defense Enterprise Provisioning Online (DEPO) services for N&NC Persona Single-Entry and Non-Persona Entry for provisioning and deprovisioning O365 entitlements, as well as creation, modification, and assigning of DoD organizational mailboxes (OMB), calendars, and distribution lists (DL).
• Utilize VMware Horizon and Virtual Desktop Infrastructure (VDI) for session and server configuration, connectivity troubleshooting, domain and resource monitoring, critical event databases, and the overall maintenance of virtual session users and groups.
• Create and contribute to N&NC Knowledge Base Article database for Tier 0 - 2 technician guides.
• Streamline communication by interacting with multiple operational and organization teams of contractors, civilians, and military personnel, exceeding contractual requirements and fostering the customer relationship.
• Perform software installations and upgrades to operating systems and layered software packages.
• Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures.
• Monitor and tune the system to achieve optimum performance levels.
• Ensure workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
• Develop and promote standard operating procedures.
• Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Required Qualifications:

• Active TS/SCI security clearance
• Bachelor of Science Degree in related field plus 2-4 years of experience or HS plus 6-8 years of experience to qualify for this position.
• DoD 8750 Compliance and IAT Level 2 Certification, i.e. Security+CE.
• Experience with Active Directory for modification, permissions, policies, security groups, and share drive connectivity of user accounts.
• Windows OS expertise to include advanced windows settings, desktop configurations, image deployment, installation, remote management, network troubleshooting, recovery, storage and update management, Hyper-V, and Security Management. (These were our required Percipio Certificates)
• Familiarity with the Ivanti service operations tool for documentation and resolution, supporting N&NC Service Level Agreements and a growing resolution database.