Community Manager Job at JLL in Raleigh

The Community Manager's main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space.

The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events focusing on the life-science industry. Additionally, this position will manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral.

Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property - arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

JOB DUTIES

AppImplementation andManagement
Partner with appdeveloperto design and implement property-wide app
Superviseapp implementation and ensure deadlines are met
Provide content and feedback to app developer in a timely manner
Give status updatesfor app development to XM Corporate staff and client on a specified cadence
Review building appoftenfor brand consistency
Create and maintain app content in-line with luxury brand standards
Market and promote app usage amongtenants, residents, guests, etc.

Tenant/Community Engagement
Create property programming with the goal of creating a property-wide sense of inclusion and community - creativity that is relevant to the life science tenants
Coordinating external usage of amenity spaces
Networking within the life science industry
Maintains property programming budget
Managesand schedules building amenities (ie. conference space, rooftop terrace, tenant lounge, etc.)
Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times
Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale
Assists property management team in creating welcome collateral and events for new tenants
Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
Manages property social media sites
Designs and copywrites internal marketing messaging and collateral for property programming and eventsincluding digital and printed communications
Acts as a building ambassador and engage tenants to participate in building programming
Plan robust program within property budget
Negotiate contracts with area vendors for best price, product and service
Works withExperience Management corporateteam to grow alocalPreferred Vendor list
Stays current on knowledge of local events and cultural attractions.
Other concierge-related requests, as needed
Other reports, duties, meetings TBD

SKILLS AND APTITUDES

Experienced marketing and event planning
Creatively produce ideas to develop bespoke programs to engage various demographics and interests
Ability to engage tenants and visitors to participate in events and programming
Possesses foresight to organize event logistics up to 3000 attendees
Eye for clean, concise marketing collateral
Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Motivated self-starter who is able to work with minimal supervision
Proactive, approachable and solution-focused
Professional demeanor and appearance
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates needs of others
Commitment to company values
Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

EDUCATION AND EXPERIENCE
Bachelor's Degree or equivalent work experience
At least three years' experience in marketing and event planning, including VIP guest service
Previous concierge or VIP retail experience highly-preferred
Expert-level knowledge of the local area, including current dining, retail, and entertainment trends