Assistant Community Manager Job at Carter-Haston in Charlotte

Description

Employment Philosophy

Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.

The 5 Basics

• Community Appearance
• Intentional Presentation
• Exceptional Homes
• Prompt Attention
• Resident Satisfaction

The 5 Ps

• Personality
• Purpose
• Passion
• Preparation
• Participation

Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.

Responsibilities?

• As an Assistant Community Manager, you are responsible for assisting the Community Manager with managing the day-to-day operations of your assigned community, exemplifying Carter-Haston's management philosophy based on our Five Basic Fundamentals of Successful Property Management, and maintaining resident accounts
• Responsible for collecting and posting rent payments and fees; collecting and managing delinquencies; and enforcing policies and procedures outlined in the lease to maximize revenue for the community
• Assist in updating and maintaining records for move ins/outs, application status, traffic activity, closing rations, and others as assigned
• Act as the on-site supervisor in absence of the Community Manager by delegating daily work, coordinating maintenance tasks with the Maintenance Supervisor, and manage the daily operations of the community in compliance with company policies and procedures
• Assist with developing and tracking social media campaigns and marketing strategies
• Conduct prospective community and apartment tours as needed
• Manage the eviction process by following preestablished company procedures
• Participate and document property inspections (grounds, common areas, parking lots, move ins/outs, make-readies, annual inspections, etc.)
• Deliver consistent excellent customer service that yields guest satisfaction through positive ratings and community reviews
• Promote resident satisfaction and retention by following established industry standards and company policies
• Manage the renewal process for current residents

Requirements

• One to three years of Multi-family Property Management or related field experience in Leasing or Assistant Manager role
• Proficiency with industry software systems such as Yardi, OneSite, Yieldstar, Knock CRM, the NAA lease agreement, and revenue management systems
• Strong leadership and team management skills
• Exceptional oral and written communication skills
• Familiarity with generally accepted financial principals; budgeting experience; and supervisory experience preferred
• Proficient in Microsoft Office Suite (Word/Excel/OneDrive)