TalentBurst is hiring: Social Community Manager in New York

Social Community Manager
375 W. Broadway, NY (Remote)
3+ Months Contract

Duties:
As Social Community Manager, you will own Square's voice on social media, embodying who we are as a brand that's Extremely Online. You are always the person behind the keyboard - the number one hype person for local businesses. You understand how to get our online communities talking when it's quiet, and how to engage when it makes sense for Square to join the conversation. You have an eye for reactive moments and building mainstays for community engagement, like roll calls on Threads or regular Instagram Story Q&As. You know when to tap into a trend and when it doesn't make sense for us. You champion a business in any virtual room you're in (or Thread or Tweet).

Above all, our followers should feel like this when they interact with us: "I wish I liked anything as much as they like business."

You will:

• Build and manage communities such as Square on Instagram, TikTok, Threads, Twitter/X, and other emerging channels.
• Source and engage with our sellers to help the social team tell powerful stories across all priority channels.
• Develop a flexible content calendar and posting cadence, working in partnership with cross-functional partners to identify relevant opportunities for engagement.
• Be the first line of defense for SEVs or outages
• Work with the Customer Support team to monitor issues and customer communication
• Monitor creative trends and culturally relevant moments to stay reactive and agile as our brand on social media.
• Think outside the box and contribute ideas - what are we not doing that we should be?

• A reactive, agile sense of how to build of-the-moment, on-the-fly content
• Experience in managing social channels and developing digital content for a brand
• A proven track record of building communities online
• A solutions-oriented mindset to all challenges
• The organization skills and self-sufficiency of a whole team - if you're presented with a problem, build a plan to solve it, and see that through end to end
• Laser-focused attention to detail, down to the last character, image crop, and line break.
• Ability to build low-lift assets within Figma or other square design frameworks

• 2+ years of relevant experience