Volarify is hiring: Restoration Content Manager: in Hickory

Our Client is seeking a Content Manager ready to lead a dedicated team in the restoration industry. This role involves serving clients during crises, offering compassionate assistance, and restoring order to people's lives after unexpected events. As the Content Manager, you'll play a vital part in maintaining efficiency, ensuring exceptional service, and helping your team deliver a quality experience to every client.

Why You'll Love This Role

• Purpose-Driven Work: Help others in their most challenging moments, bringing relief and rebuilding hope.
• Career Growth Opportunities: Our Client provides industry-leading training and access to certifications, including cross-training opportunities that allow you to expand your expertise in restoration.
• Flexible Work Environment: Enjoy a flexible schedule to support your work-life balance and personal well-being.
• Culture of Excellence: Join a team that lives by core values and fosters a collaborative, supportive work environment.

Core Responsibilities
Lead a High-Impact Team

• Oversee and guide teams in handling contents pack-ins and pack-outs, cleaning, deodorizing, and inventory management.
• Foster a positive and productive environment where teamwork and collaboration are at the forefront.
• Coordinate job schedules and communicate proactively with team members, clients, and insurance adjusters.

Deliver Exceptional Service

• Serve as customers' primary point of contact, ensuring their needs and issues are resolved quickly and professionally.
• Conducted site visits with clients and adjusters to provide expert guidance and help solve issues as they arose.
• Drive high customer service standards, ensuring each project is completed with care and efficiency.

Manage and Optimize Operations

• Ensure proper inventory and organization of tools, equipment, and trucks, always maintaining a ready-to-go team.
• Write accurate estimates for content services according to carrier guidelines, covering pack-outs, content cleaning, pack-backs, and textile restoration.
• Supervise quality control, perform re-inspections, and continuously seek ways to improve project outcomes and client satisfaction.

What We're Looking For
Skills and Qualifications

• Leadership Mindset: Experience leading diverse teams, with the ability to adapt and communicate effectively.
• Restoration Expertise: Previous content restoration experience, ideally knowledge of handling water, fire, and odor remediation.
• Customer-Centric Approach: Strong communication skills, a proactive mindset, and a commitment to delivering exceptional service.
• Problem Solver: Ability to think independently and handle project challenges professionally.
• Physical Readiness: Comfortable lifting and handling heavy items and working in environments impacted by water, mold, or smoke damage.

Bonus Qualifications

• IICRC certifications in Fire, Water, or Odor Restoration are highly regarded.
• Experience in pack-out and pack-back processes, contents cleaning, and textile handling.
• Willingness to be available for nights, weekends, or overtime, as needed, to support clients when disaster strikes.

Why This Team Needs You

At Our Client, every team member brings compassion and resilience to their work, making a profound impact during property loss or damage. If you have a dedication to helping others, a strong work ethic, and a commitment to quality, we'd love to meet you. This is a chance to be part of a mission-driven team and grow your career within a company that supports and values your contributions.

Ready to Make an Impact?
If you're prepared to lead a talented team, deliver top-quality service, and grow with a company transforming the restoration industry, apply today.