Jersey City Free Public Library is hiring: Senior Library Assistant - Children's

JCFPL JOB TITLE: Senior Library Assistant - Youth Services

DEPARTMENT: Children's Room

LOCATION: Priscilla Gardner Main Library

REPORTS TO: Department Manager

CIVIL SERVICE JOB TITLE: Senior Library Assistant

STARTING SALARY RANGE: $39,652- $42,962 per year

FULL-TIME/PART-TIME: Full-Time

WORKWEEK: 9:00 a.m. to 8:00 p.m. (scheduled 35 hours/week). May be required to work evenings and weekends as needed.

JOB DUTIES:

• Answers patrons' inquiries pertaining to library hours and physical location of library material, digital resources, etc. including explanation of basic index systems (for example, SIRSI, readers' guide, microfilm, etc.); refers complex questions to supervisor; reviews library membership applications for completeness as to name, address, and similar personal identification, and records changes of such information.
• On request, locates books and publications based on the call number in immediate vicinity of its expected location; receives requests for loan of library books and publications from other libraries, searches for and obtains items being loaned ensuring that material is consistent with request, and posts data to loan records as to title, author, quantity, and other identifying information; performs filing or shelving tasks involving the use of the Dewey Decimal Classification System and alphabetical filing systems beyond the initial letter of a word.
• Charges and discharges library material to users; inspects books for damage, computes and collects fines, and makes change; may list overdue library material from SIRSI files and completes overdue notices for notifying patrons; prepares books and other library materials for circulation.
• Functions as a working leader over subordinate personnel being charged only with the responsibility of ensuring that assignments are completed as directed; helps train library assistants; applies policies and may give feedback to improve policies.
• Compiles numerical reports on circulations, accessions, or other aspects of library operations.
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Perform other duties as assigned.

CORE COMPETENCIES:

Communication/Collaboration

• Communicates effectively using a variety of methods
• Effectively communicates relevant and timely information to appropriate stakeholders
• Develops and maintains effective relationships with others to achieve common goals
• Works effectively on teams with strong team-building skills and attitudes
• Applies effective strategies to manage organizational politics, conflict and difficult coworker behaviors
• Communicates effectively with a variety of audiences and individuals from diverse backgrounds
• Selects and applies the most appropriate and effective communication means to meet situational needs

Customer Service

• Contributes to and models customer service standards that enhance the user experience
• Models standards and practices for the delivery of quality internal and external customer service
• Applies customer service skills to enhance the level of user satisfaction
• Applies effective techniques to address difficult situations with users and staff
• Understands and acts in accordance with the basic values and ethics of library service

Professional Development

• Manages the development of one's own learning and ongoing improvement of skills and knowledge
• Uses creative and innovative approaches
• Establishes strategies and long-range initiatives to create a learning environment within the division and the library
• Plans for and supports staff career development opportunities
• Contributes to the development and implementation of a culture that embraces ongoing learning

Community Engagement

• Demonstrates the impact and value of the library to the community through ongoing evaluation and assessment of library services
• Maintains positive public relations through communication and promotion of the library's values, services, accomplishments and needs to all stakeholders
• Builds relationships and support for the library with community organizations
• Contributes to creating a welcoming and user-friendly physical environment that encourages all community members to use library services

Technology

• Performs basic functions of email, calendar applications, and task management
• Understands and uses basic computer hardware, peripherals, software, and operating system functions
• Demonstrates information literacy and understands common security protocols related to Internet use

REQUIRED EXPERIENCE/EDUCATION:

• Ability to demonstrate a practical knowledge of library functions, services, terminology, techniques, procedures, and standard tools such as ILS (Integrated Library Systems), shelving arrangements, Dewey Decimal Classification System, and successful completion of relevant manager training within the organization.
• One (1) year of experience demonstrating practical knowledge of library functions, services, terminology, techniques, procedures, and standard tools (card catalog, microfilm, shelving, circulation systems, and so forth.)

ADDITIONAL RELEVANT SKILLS:

• Knowledge of Jersey City's population, geography, and/or local government.
• Facility in a non-English language spoken in Jersey City (such as Spanish, Hindi, Arabic, Tagalog, etc.).

NOTES:

For all employees, regardless of full-time or part-time status, JCFPL is considered the primary employer. Work hours are assigned according to the Library's operational needs. Work hours are not scheduled to accommodate employees' other employment, academic, or other outside obligations, except in circumstances agreed upon in writing by the employee and the employee's supervisor.

This job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required for the employee for this job. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

This vacancy is associated with a New Jersey Civil Service job title. The New Jersey Civil Service Commission requires all incumbents to possess and be prepared to verify the minimum experience and skills required for the associated Civil Service job title.

This position is subject to residency requirements as set forth in the New Jersey First Act and not available for work visa sponsorship.