Manager, Social Media Job at Sonos in Santa Barbara

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. This role can be done from home Building the world's leading sound experience starts with the experience we provide for our people. That's why we've been distributed from the start: initially between offices in Boston & Santa Barbara, and now with additional offices in Seattle, San Francisco & Paris. This role can be done remotely from home within the US. #LI-Remote The Global Social Media Manager role contributes to building and implements the organic social strategy to create memorable content, drive audience engagement, and bring the Sonos brand to life on social channels. You will be directly responsible for the brand's presence on Instagram, TikTok, Facebook, LinkedIn and X. The ideal candidate is tapped into social trends and deeply understands the power of storytelling to reach and inspire customers and new audiences alike. What You'll Do Participate in the development of a holistic social media strategy that aligns with the company's marketing and business objectives Develop an impactful editorial calendar that incorporates consumer understanding, seasonality, maximized organic media, community engagement, and brand health metrics Partner closely with internal creative team and external partners to foster a collaboration that delivers high quality, impactful creative work Collaborate across functions and markets, to develop highly effective, creatively excellent social media marketing campaigns Oversee Sonos community management efforts, partnering with Sonos Customer Service and Community teams to celebrate and encourage positive community outcomes and offer helpful service to customers who are experiencing issues or require deeper technical support Lead social listening and analytics to measure the success of campaigns and use data and insights to identify areas for improvement Manage and track social media budgets and ensure effective budget use, and partner with the Director, Global Owned Media to ensure timely and accurate budget forecasting, deliver agency SOWs and contracts with partners What you'll Need Basic Qualifications: 8+ years of relevant work experience in Social Media 2+ years of managerial experience (teams and agency partners) Preferred Qualifications: Experience partnering with PR and Paid Media teams to build dynamic plans that support overall marketing campaigns Demonstrated strategic thinking skills and an ability to turn a brand strategy into a narrative that is relevant to consumers Comfort in ambiguity and a willingness to to be entrepreneurial in your thinking - big picture and attention to detail Outstanding communication skills -- in person and in writing, your knowledge, expertise, creativity & agility inspire the confidence & followership of diverse audiences, including senior leadership Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. If you don't have 100% of the skills listed, we strongly encourage you to apply if interested. Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future. At Sonos we consider a wide range of factors when determining compensation, which may lead individual compensation to vary depending on job related qualifications, skills, and experience. All full time employees are eligible for merit incr