Enterprise Land Mobile Radio (ELMR) Technician Job at Dynamic Solutions Technolo

Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Enterprise Land Mobile Radio (ELMR) Technician to support DoD customer in the Jacksonville, FL area.

ACTIVE SECRET CLEARANCE REQUIRED

Responsibilities:

Experienced technician will provide Enterprise Land Mobile Radio (ELMR) customer service (i.e., help-desk) and technical expertise to customers located throughout the CNRSE command. Primary duties will be for technical support, training, and implementing ELMR; test, tune and programming ELMR (Motorola) radios as needed; plan, direct, and coordinate the inventory, storage and distribution of radios.

Experience Required:

• Provide daily maintenance and sustainment of all assigned ELMR Government equipment.
• Conduct a 100%semi-annual inventory of all ELMR Network Management Terminal (NMT) assets, and provide report to the Regional ELMR Manager.
• Coordinate with the Regional ELMR Manager/Assistant Manager on the assignment and programming of radio assets, and troubleshooting radio subscriber units and/or network.
• Assist in the development of talk groups, Radio Set Identifiers (RSIs)and call signs tailored to customer needs.
• Program radio subscriber units IAW the Base Communications Plan, ELMR Fleet map and the ELMR programming Standard Operating Procedures (SOP).
• Recommend and implement approved operating system enhancements that will improve their liability and performance of the system.
• Installation, maintenance, configuration, and integrity of software and hardware products in support of the implementation and operations plan.
• Provide maintenance and operation of Emergency Communications "flyaway" equipment in support of the Installation Commander/ Emergency Manager..
• Move freight, stock, and other materials to and from storage and production areas, loading docks, delivery vehicles, and containers, by hand or using hand trucks, and other equipment.
• Provide monthly status of ELMR equipment to the Region ELMR Manager
• Receive and process user subscriber unit orders.
• Coordinate encryption key change over with Region ELMR Manager.
• Reload encryption keys in user subscriber units when requested by Helpdesk.
• Provide training to users on subscriber unit operation.
• Provide training to users on Regional and site policies and procedures.
• Monitor the Installation RF site, Inspect RF equipment, AC units, and power supply.
• SystemcheckpowergeneratorandUPS,IAWprescribedmaintenanceprocedures.
• Report failure of ELMRT-1 transmission and communication lines supporting to DISA.
• Report all alarm conditions and equipment malfunctions or failures to ISD Helpdesk.
• Notify users of planned or unplanned outages and refresh/upgrade requirements.
• Manage on-site inventory of equipment spares.
• Record all customer service and/or support requests in The Remedy Tracking Database.

Qualifications Requirements:

• CompTIA Security+ CE certification
• No minimum education; High School Diploma or General Education Development (GED) certificate preferred
• Four (4) years of demonstrated relevant experience
• Active Secret Security Clearance required

Qualifications

• Excellent communicator
• Ability to work independently and as a team member
• Ability to learn and apply administrative support concepts to assigned duties