Wellness Studio Attendant/Marketing Assistant Job at Synergy Physical Therapy &

Be a part of something new and exciting in the health, wellness, and sports recovery industry in Jacksonville, NC.

Synergy Physical Therapy & Sports Medicine - a locally owned, award-winning Physical Therapy practice that has been in business for 12 years in our community is launching a new studio next door - Coastal Chill Cryo & Wellness.

We are seeking friendly and detail-oriented people who have a passion for the health and wellness industry and helping others. Our ideal candidate has a fun but professional attitude with excellent phone and in-person communication skills.

You will be a key part of the client experience, guiding him or her to the modality or treatment that will best meet their individual needs, answering questions in person and over the phone, directing client tours and onboarding, helping to set clients up on treatment modalities, resetting the treatment rooms or equipment for the next client, ensuring the cleanliness and appearance of the studio is maintained, and serving as an ambassador of the company with client and community interactions.

This requires a strong commitment to providing clients with exceptional customer service and wellness experience. Excellent phone skills and

This may be a perfect position for someone with a prior background in a wellness studio, boutique gym, spa, medical office, restaurant host, salon, or retail setting.

Prior experience with membership sales, retail item purchasing, client scheduling, processing payments, and handling client concerns is a plus.

We are happy to train motivated applicants who are committed to professional growth and longevity with our organization.

Opportunites to assist with internal and external marketing, community outreach, and social media marketing are available. Applicants with experience in those roles are eligible for a higher hourly pay range based on marketing skills and experience.

Additional opportunities exist to be trained up to also provide direct client care services including cold laser therapy, localized cryotherapy for pain relief and body contouring/fat loss and assisted stretch services. Please see our listing for Assisted Stretch Coaches if interested in that specific role.

Benefits

• Pay: $11-$13 per hour
• Expected hours: 20 – 25 per week
• Flexible schedule

Job Responsibilities:

• Greet clients arriving for scheduled services and walk-ins
• Provide tours of facility and overview of available services to current & potential clients
• Highlight and explain options for clients to add on additional in-house wellness services
• Perform administrative functions such as answering phone calls and emails, taking payments, scheduling future appointments, and client reminder and follow up calls
• Assist with keeping workspace and studio clean and organized
• Assist with basic wellness studio upkeep (laundry, cleaning tasks, resetting rooms between clients, routine equipment inspection and upkeep)
• Maintain knowledge of in-house retail products and guide clients on products available to support their goals
• Help develop and grow a dedicated client list who commit to regular, ongoing wellness services thru purchase of memberships
• Assist with client acquisition and retention
• Phone call, email and direct message follow ups with client leads
• Be a brand ambassador for Coastal Chill Cryo & Wellness in the studio and community
• Participate in social media marketing capturing client testimonials and successes, sharing more about Coastal Chill services and products, and building brand awareness and community connections
• Opening and closing duties as required
• Inventory and ordering of supplies as needed

Expectations:

• Passion for supporting clients in the health, wellness, sports recovery, and aesthetic industry
• Ability to create a positive and welcoming environment for all clients
• Ability to help with individual service sales and memberships sales for services
• Maintain efficiency with time management for client service delivery
• Growth minded active learner seeking to enhance your skill set in the wellness setting
• Ability to present self professionally and earn client trust and loyalty
• Excellent communication and active listening skills - open to feedback
• Adaptability to meet client and business needs
• Ability to work well in a team environment and support company goals
• Must have a professional work ethic, be reliable and adhere to attendance policies
• Attend staff meetings and required company trainings
• Handle client concerns when applicable. Direct issues to management as needed.

Job Type: Part time. Flexible

Pay rate: $11-13/hour depending on skill set, experience in this industry and hours of availability. Higher end of pay scale for those who can work higher demand hours – later afternoons/early evenings and weekends and/or applicants who bring additional external/internal marketing experience, and/or sales experience.