Sales Specialist / Studio Administrator Job at Club Pilates Winston-Salem in Win

Club Pilates is a well-established, nation-wide brand committed to providing affordable and accessible Pilates to the community. We offer group reformer classes in a variety of formats and levels to accommodate everyone seeking to learn Pilates and reach their fitness goals.

POSITION:

The Sales Specialist / Studio Administrator will handle memberships through all stages, including lead generation, converting prospects to members, and retaining members through customer service. The Sales Specialist / Studio Administrator is also responsible for cultivating a safe and positive environment for our members and ensuring that the studio is always welcoming, orderly, and professional.

EXPERIENCE:

• Sales (retail or service): Required

• Customer Service: Preferred

• Administrative: Preferred

REQUIREMENTS:

• Confident in generating personal sales.

• Ability to drive four revenue streams: memberships, retail, private training, and teacher training.

• Friendly, outgoing, and engaging.

• Ability to work harmoniously with co-workers, clients and the general public.

• Professional, punctual, reliable and organized.

• Must have excellent communication and strong interpersonal skills in person, on the phone and via email.

• Solid writing and grammar skills.

• Strong attention to detail and accuracy.

• Ability to prioritize and meet deadlines.

• Proficiency with computers and studio software

• Trustworthy and able to handle confidential information.

• Ability to excel in a fast-changing, diverse environment.

• A genuine interest and appreciation for fitness.

• Reliable transportation.

DUTIES:

Two Sales Specialist / Studio Administrators will be hired to share the responsibilities below depending on skill sets and interest. Both employees will be responsible for generating new member sales and assuring member retention. 

• Generate leads and build brand awareness through local events and social media.

• Communicate with members and prospects via phone, email, and text.

• Support and staff Pre-Sale, Soft Opening and Grand Opening efforts and events.

• Convert prospects to members through sales process.

• Schedule prospects and members into classes.

• Provide great customer service and a positive member experience.

• Engage with clients and build relationships to support community development. 

• Implement Club Pilates policies and procedures.

• Collect payments for products and services. 

• Directly coordinate with vendors, ensuring that studio retail/products are stocked with accurate inventory counts.

• Maintain visual displays of retail, studio literature, and decor. 

• Ensure all studio and administrative supplies are stocked and accessible.

• Maintain organization and cleanliness of the Pilates Studio.

• Ensure proper care and maintenance of exercise equipment.

• Assist and support instructors and staff with daily needs.

• Facilitate all aspects of studio operations.

• Any other duties as assigned.

COMPENSATION & BENEFITS:

• Hourly rate based on experience & performance.

• Commissions on new member sales.

• Opportunity for bonuses, based on performance.

• Growth potential within the company.

• Free Pilates classes.

• Discounts on in-store retail.

• Paid job training.

OPERATIONS:

• Studio coverage will be split between multiple staff members.

• The studio will be open seven days a week.

• Staffing needs extend from the early morning through the evening.

• Studio hours are subject to change.

• There will also be off site events at various times.

• Weekends are required.

• Must be available for Soft Opening and Grand Opening events.

JOB TYPE: 

Full-time or Part-time

LOCATION:

• 371 Lower Mall Dr. Winston-Salem NC 27103 (Thruway Shopping Center) 

• Local events and festivals