Service Writer Job at Cynet Systems in New Hudson

We are looking for Service Writer for our client in New Hudson, MI

Job Title: Service Writer

Job Location: New Hudson, MI

Job Type: Contract

Job Description:

Responsibilities:

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments.
• Develops positive relationships with key customers; resolves customer concerns regarding Clients' or distributor warranties; explain charges to customers.
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

Skills:

• Customer facing skills.
• Dealership or similar field experience.
• Computer experience.