Technical Writer Job at eCom Solutions Inc in Atlanta

Job Title: Technical Writer

Location: Atlanta, GA or Charlotte, NC

Duration: Long Term



Job Summary:

As a Technical Writer , you will create and maintain high-quality documentation that helps customers understand and utilize our products and services. This includes writing user manuals, how-to guides, technical specifications, API documentation, online help, and other documents that explain complex information in a clear and concise manner. You will collaborate with cross-functional teams to ensure the documentation aligns with the company's standards and effectively serves the needs of users.

All Documentation and procedures will be for Data Governance track so Data governance knowledge is required.

• Write, edit, and maintain technical documentation, including user manuals, installation guides, release notes, API documentation, FAQs, and troubleshooting guides.


• Work closely with product managers, engineers, developers, and other stakeholders to understand products, features, and processes.


• Translate complex technical concepts into easy-to-understand content for both technical and non-technical audiences.


• Ensure documentation is accurate, consistent, and updated regularly to reflect changes in the product lifecycle.


• Organize content logically and structure documents to provide optimal usability for end-users.


• Use various content management systems, authoring tools, and platforms to manage and publish documentation.


• Research and gather information from multiple sources, such as product specifications, software source code, design documents, and meetings with engineers or stakeholders.


• Develop and maintain internal documentation to support engineering, development, and support teams.


• Stay current with industry standards and tools for technical writing and content management.


• Review and edit existing documentation for consistency and technical accuracy.


• Incorporate feedback from subject matter experts and users to improve documentation quality.


• Ensure compliance with company documentation standards, templates, and branding guidelines.