Service Writer Job at Reynolds' Subaru in Old Lyme

Hard work, determination and customer satisfaction are why Reynolds' Subaru has been on Hamburg Cove for over 160 years. The Reynolds' family has been helping customers fulfill their transportation needs. We started with hand built horse drawn carriages back in 1859 and now 6 generations later, we are a new Subaru dealer and specialize in Subarus, but also sell and service all makes and models of preowned vehicles.

Benefits

401(k) and profit sharing

Medical,Dental and Vision

Paid Vacation

Paid Sick Time

Paid Training

Short Term Disability and Life Insurance

Responsibilities

Meet with customers and determine their need for repair and/or service of their vehicle issues

Increase customer satisfaction by building customer relations

Maintain the company's standards for ethical practices, professional image, orderliness,customer service and good employee and community relations

Monitor the progress of each vehicle throughout the day, and update customers frequently

increase profitability and maximizing sales & executing retail promotions

Oversee technicians working on customers' vehicles, including their time management/efficiency,parts ordering, job completion time

Oversee and participate in quality control

Participate in the development and documentation of standard operating procedures as appropriate

Calling and working with service contract providers to get claims processed

Requirements

High school diploma or equivalent

Valid driver's license & clean driving record

Accredited training in service advisor skills, customer satisfaction and quality control

Automotive service advisor experience

Ability to read, write and speak English fluently

Ability to concentrate and accomplish tasks despite interruptions

Multitasking skills

Proficient use of computers/business machines

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race,color,religion,age,sex,national origin ,disability status,genetics,protected veteran status,sexual orientation,gender identity or expression, or any other characteristic protected by federal, state or local laws.