F & I Sentinel Llc is hiring: Technical Writer in Alpharetta

TITLE: Technical Writer

LOCATION: Remote

REPORTS TO: VP of Technology

KEY RELATIONSHIPS AND TEAM: The Technical Writer will work collaboratively and rely heavily on effective communication with both internal and external stakeholders along with the VP of Technology, ensuring technical content is accurate, clear, and user-focused.

THE OPPORTUNITY: The Technical Writer will create, maintain, and enhance technical documentation that meets the needs of our internal and external engineers to communicate complex technical information clearly and effectively. Collaborating with cross-functional teams to produce high-quality content that clearly communicates complex technical information.

Specifically, the Technical Writer will have responsibility to:

• Write, update, and maintain technical documentation for internal use by software engineers.
• Complete, accurate, and well-maintained documentation for end user, functional consumers of our products.
• Write release notes for end of sprint delivery, to allow for clear and accurate communication for broad use of features, functionality, bug remediation, and tracking information delivered by technology teams per sprint.
• Create visuals and diagrams of system flows, architecture components and more to allow for complete and accurate internal use by the engineering team.
• Work closely with software developers, product managers, QA engineers, and other stakeholders to gather information, clarify technical details, and ensure accuracy in documentation.
• Adapt complex technical content for diverse audiences, ensuring documentation is accessible and user-friendly for both technical and non-technical users.
• Stay informed about industry trends, technologies, and best practices in technical writing and documentation, applying this knowledge to improve documentation processes.
• Collect and incorporate feedback from users and stakeholders to continuously enhance documentation quality and relevance.
• Other duties as assigned.

Professional Qualifications:

The following knowledge, skills, education, and experiences are required:

• Bachelor’s degree in English, Communications, Computer Science or a related field OR minimum of 3+ years of experience as a Technical Writer.
• Knowledge and understanding of technical tools, principles, and practices.
• Excellent written and verbal communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Background in automotive lending or loan servicing a plus.

Why Consider Joining FIS now?

• The business is poised for accelerated growth
• The company's story is one of protecting financial institutions and consumers alike with respect to F&I products

The following behaviors are required:

• Attitude – has a positive energy that is contagious and has a “can do” attitude. Thinks big and takes on big challenges – sets challenging targets, never satisfied with results, achieves results the right way – planning, perseverance, and overcomes obstacles.
• Approach – Tolerant of others and culture while being able to influence team toward common goal. He/she will be a great communicator who will be empathetic of culture while actively pursuing an agenda of continuous improvement.
• Change – implements change with a “down to earth” approach. Comfortable managing ambiguity & complexity.
• Collaborative – charts course with colleagues having sought their views.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delivery – achieves commitments and delivers personal objectives and those of the team. Demonstrates passion and innovation to continuously deliver improved results without taking “short cuts.”
• Ethics -Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Emotional Intelligence – Recognize, understand, manage, and express emotions effectively in oneself and others involving a combination of self-awareness, self-regulation, empathy, and social skills.
• Influence – persuades others to pursue a course of action.
• Integrity – does what is right not what is politically expedient. Earns trust and maintains confidence.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organization and planning – plan and organize in an effective manner focusing on the key priorities.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

F&I Sentinel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.